Nicole Leduc
customer service
Brooksville,FL
Summary
Dependable and reliable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
Work History
Overnight Associate
7-11 Store
02.2024 - Current
- Managed inventory levels, ensuring stock availability and organization throughout overnight shifts.
- Operated cash register, accurately processing transactions and providing excellent customer service.
- Conducted store cleanliness inspections, maintaining compliance with health and safety standards.
- Restocked shelves and displays, enhancing product visibility for customers during peak hours.
Assistant Manager
Advance America
08.2022 - 01.2023
- Oversaw daily operations to ensure compliance with company policies and regulatory standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency in transaction handling and customer interactions.
- Assisted in developing promotional strategies to increase customer engagement and satisfaction.
- Analyzed financial reports to identify trends, ensuring accurate loan processing and risk assessment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Store Manager
Advance America
08.2019 - 07.2022
- Led daily operations to enhance customer service and satisfaction levels.
- Streamlined inventory management processes to optimize stock availability and reduce waste.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Analyzed sales trends to inform strategic product placement and promotional activities.
- Managed budgeting and financial reporting, ensuring alignment with company objectives.
- Cultivated positive relationships with customers, fostering loyalty and repeat business.
- Oversaw team performance evaluations, providing constructive feedback to facilitate growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Representative
Petsmart
07.2018 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining professionalism and empathy in interactions.
- Maintained productivity and quality standards at all times.-
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Front and faced shelves
- maintained and daily cleaning of Fish tank
- Maintained and daily cleaning of all small animal cages
- Fed all small animals according to their feeding schedule
Store Manager
Eastside Enterprises(Shell Gas )
01.2012 - 07.2017
- Executed loss prevention strategies to minimize shrinkage and protect company assets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Ordered inventory inventory,
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Barista
Dunkin Donuts
09.2008 - 10.2012
- Prepared and served high-quality coffee and beverages to customers.
- Trained new staff on proper brewing techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Maintained cleanliness and organization of workstations and equipment.
- Implemented workflow improvements that enhanced efficiency during peak service hours.
- Managed inventory levels, placing orders to maintain product availability and minimize waste.
- Baked muffins, bagels, prepped coffee stations, finished donuts
Sales Associate
Hollywood Video
02.2004 - 03.2008
- Delivered exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring stock accuracy and timely replenishment of products.
- Processed transactions efficiently using point-of-sale systems, maintaining high levels of accuracy.
- Trained new sales associates on product knowledge, customer engagement techniques, and store policies.
- Managed customer accounts and past due accounts
- Collected late fees and past due accouts
Deli Clerk
Shaws Market
02.2003 - 06.2004
- Provided exceptional customer service in fast-paced deli environment.
- Operated slicers, scales, and other deli equipment efficiently and safely.
- Maintained clean and organized workstations to ensure food safety compliance.
- Assisted customers with product selection and special orders for catered events.
- Did monthly inventory audits
Restaurant Team Member
Mcdonalds
09.1996 - 05.2002
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Operated kitchen equipment and ensured food safety practices were consistently followed.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new staff on menu items, service standards, and operational procedures.
- operated and ran all stations thru out the restaurant
- Birthday party specialist
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06-2000
High School Diploma -
Woonsocket Area Career And Technical School
Woonsocket, RI06-2000
Certificate of Technical Studies - Massage Therapy
Lincoln Technical Institute
Lincoln, RI04-2008
Skills
- Stocking proficiency
- Strong work ethic
- Motivation and initiative
- Cleanliness and hygiene
- Merchandising expertise
- Unloading trucks
- Team leadership
- Organizational skills
- Active listening
- Adaptability and flexibility
- Inventory counts
- reliable and dependable
Timeline
Overnight Associate
7-11 Store
02.2024 - Current
Assistant Manager
Advance America
08.2022 - 01.2023
Store Manager
Advance America
08.2019 - 07.2022
Customer Service Representative
Petsmart
07.2018 - 08.2019
Store Manager
Eastside Enterprises(Shell Gas )
01.2012 - 07.2017
Barista
Dunkin Donuts
09.2008 - 10.2012
Sales Associate
Hollywood Video
02.2004 - 03.2008
Deli Clerk
Shaws Market
02.2003 - 06.2004
Restaurant Team Member
Mcdonalds
09.1996 - 05.2002
High School Diploma -
Woonsocket High School
High School Diploma -
Woonsocket Area Career And Technical School
Certificate of Technical Studies - Massage Therapy
Lincoln Technical Institute