Nicole Lee
Hugo,MN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
16
16
years of professional experience
Work History
Boutique Owner
DaniMae Boutique
Hugo, MN
05.2022 - Current
- Task Oriented - Reached out to potential events to get brand out there - Excellent Organization - Piece outfits together on models as well as mannequins - Get back to customers as soon as possible to make sure stay happy -Style customers as they shop online store/pop up - Pride myself on time management - Manage daily operations
Transportation Specialist/HR Assistant
CESO
Minneapolis, MN
08.2017 - Current
- Manage team of routers and customer service reps
- Make sure all information is provided to both school staff and parents/guardians
- Lead router of 5+ schools
- Make sure that all tasks are done in timely manner
- Ran and set up events at event center
- Booked, set up space, made sure that event hosts had everything that was needed and that everything ran smoothly
- Was HR assistant for 1+ year
- Helped with I-9, running background checks, confidentiality forms, filing all paperwork, signing of new contracts, paid time off, and setting up meetings for upper management
- After hours school officials came to meet, did set up and did take down for these meetings
- Customer needs both school staff and parents were always handed with utmost professionalism
- Problem solved with team.
LEAD TODDLER TEACHER
INSPIRING MINDS DAYCARE
Wyoming, MN
11.2011 - 08.2017
- Supervised daily activities of children - Held meetings with parents - Maintaining strict confidentiality - Served meals utilizing provided menus - Attended staff meetings and training - Provided children with positive reinforcement - Provided first aid treatment as necessary - Maintained sanitary areas as needed - Planned events and activities for toddler room - Lead craft sessions with children
MANAGER oN DUTY
SUNRISE RIVER APPLE FARM
Wyoming, MN
08.2010 - 08.2014
- Addressed inquiries and resolved customer complaints - Managed team of 10 - Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Recommended and helped customers select merchandise based on their needs
- Informed customers about sales and promotions in friendly and engaging manner
- Tracked down sources of special products and services to meet customer's special needs
- Trained new employees on company customer service policies and service level standards.
MANAGER
ON DUTY, BLOCKBUSTER
08.2008 - 10.2012
- Answered customer's questions and addressed problems and complaints in person and via phone - Opened and closed store, which included counting cash drawers and making bank deposits - Educated customers on product and service offerings - Delivered excellent customer service by greeting and assisting each customer - Managed team of 8
Education
Certificate Health Unit Coordinator - Health Administration
Century College
05.2016
Associate of Arts - Photography
Century College
White Bear Lake05.2014
Skills
- Maintain strict confidentiality
- Strong work ethic
- Team player with positive attitude
- Reliable
- Exercise good judgment
- Creative
- Computer proficient
- Microsoft Office: Word, Power Point, Excel
- Time Management
- Quick learner
- Attention to detail
- Well organized and detail oriented
- Excellent written and oral communication skills
- Ability to respond in urgent situations
Timeline
Boutique Owner
DaniMae Boutique
05.2022 - Current
Transportation Specialist/HR Assistant
CESO
08.2017 - Current
LEAD TODDLER TEACHER
INSPIRING MINDS DAYCARE
11.2011 - 08.2017
MANAGER oN DUTY
SUNRISE RIVER APPLE FARM
08.2010 - 08.2014
MANAGER
ON DUTY, BLOCKBUSTER
08.2008 - 10.2012
Certificate Health Unit Coordinator - Health Administration
Century College
Associate of Arts - Photography
Century College
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