Nicole Lee
Huntsville,AL
Summary
Dynamic professional with extensive experience at ERC, excelling in customer service and problem-solving. Proven track record in enhancing team productivity and implementing efficient processes. Skilled in inventory management and equipment operation, consistently achieving high-quality outcomes while fostering a collaborative work environment. Committed to continuous improvement and operational excellence.
Qualified Production worker with solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments. Skilled in the medical field working with pediatric and mental health. Most of my skills comes from working with strom and traveling all over the united states doing varies jobs like robotic welding and production.
Overview
20
20
years of professional experience
Work History
Contract Worker
Strom Engineering Corporation
02.2022 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Devised and implemented processes and procedures to streamline operations.
- Traveled to different states at different factories preforming specific jobs for the employer.
- learned different skills like cashier, welding, prepared or built up vehicle parts.
- Used power and handheld tools
- This job allowed me to attain alot of warehouse, grocery and other skills with the jobs i had to perform for the company.
Collections Supervisor
ERC (Enhanced Resource Center)
01.2017 - 02.2022
- Supervised collections team, ensuring adherence to policies and procedures.
- Developed training materials to enhance staff performance and compliance.
- Analyzed collection trends, identifying opportunities for process improvements.
- Coordinated with cross-functional teams to resolve escalated customer issues.
- Implemented quality assurance measures, increasing accuracy in collections activities.
- Mentored junior staff, fostering a culture of continuous improvement and development.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Identified needs and provided training to clarify expectations of collections agents.
- Processed payments and applied to customer balances.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Negotiated to collect balance in full.
- Used probing techniques to determine debtors' reasons for delinquency.
Certified Medical Assistant
Nicole's Nurses
02.2010 - 01.2017
- Coordinated patient appointments and managed scheduling for optimal clinic workflow.
- Assisted healthcare providers with patient examinations, ensuring comfort and confidentiality.
- Monitored and documented vital signs, accuracy in records maintained consistently.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Developed streamlined processes for inventory management of medical supplies, reducing waste.
- Implemented electronic health record systems updates to enhance data accuracy and accessibility.
- Owned and operated private sitting company and POA for some patients that needed additional help
Pediatric Medical Assistant
Dr. Krupa Maramreddy MD Office
06.2005 - 02.2010
- Administered vaccinations and medications, ensuring patient safety and adherence to protocols.
- Assisted in patient examinations, providing support to physicians during procedures.
- Maintained accurate patient records using electronic health record systems for efficient data retrieval.
- Educated patients and families on treatment plans, fostering understanding and compliance with medical instructions.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing wait times for patients.
- Monitored vital signs and reported changes to healthcare providers, facilitating timely medical interventions.
- Trained new staff on office procedures and best practices, enhancing overall team performance and efficiency.
- Implemented infection control protocols to maintain a safe environment for patients and staff members.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Maintained accurate patient records, contributing to effective communication among medical team members.
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
Education
Associate of Science - Nursing
Coastal Pines Technical College
Waycross, GA12-2004
Skills
- Customer service
- Problem-solving
- Attention to detail
- Inventory stocking
- Equipment maintenance
- Equipment operation
- Supply management
- Heavy machinery operation
- Cleaning and sanitation
- Equipment troubleshooting
- Cash handling
- Chemical handling
- Call center operations
Timeline
Contract Worker
Strom Engineering Corporation
02.2022 - Current
Collections Supervisor
ERC (Enhanced Resource Center)
01.2017 - 02.2022
Certified Medical Assistant
Nicole's Nurses
02.2010 - 01.2017
Pediatric Medical Assistant
Dr. Krupa Maramreddy MD Office
06.2005 - 02.2010
Associate of Science - Nursing
Coastal Pines Technical College
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