Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lee-Thomas

Raleigh,NC

Summary

Proactive and detail-driven Property Manager with a strong track record of effectively managing teams, property, and special projects. Skilled in coordinating with office and maintenance staff to ensure smooth on-site operations and a high standard of service. Focused on maximizing occupancy, streamlining daily operations, and building strong relationships with property owners and key stakeholders to meet strategic goals. Known for reliability, organization, and a hands-on leadership style.

Overview

10
10
years of professional experience

Work History

Leasing Manager/Property Manager -August 2024

Styl Residential
04.2023 - Current
  • Oversee daily operations of a multifamily property, ensuring smooth leasing, maintenance, and resident relations.
  • Lead and motivate on-site staff, including leasing consultants and maintenance teams, to achieve occupancy and performance goals.
  • Manage the full leasing process, including approvals, renewals, and pricing adjustments using AI tools.
  • Handle resident issues, lease violations, and conflict resolution while ensuring compliance with Fair Housing laws.
  • Track and manage delinquency, follow up on outstanding balances, and coordinate legal processes when necessary (e.g., evictions, court filings).
  • Approve and process vendor invoices; maintain accurate expense records to support NOI and budget targets.
  • Conduct routine property inspections, move-in/move-out walks, and unit readiness checks to maintain property standards.
  • Coordinate vendor services through OPS, providing WTN numbers and service oversight.
  • Review and audit online listings (ILS) weekly; complete market surveys (Radix) to stay competitive.
  • Plan and execute community events to improve resident engagement and drive retention.
  • Utilize property management systems (e.g., OneSite,Yardi, AppFolio, RentCafe) for leasing, reporting, and operational tasks.
  • Prepare and maintain accurate documentation for leases, payments, resident notices, and internal reporting.
  • Developed and implemented training programs for staff to improve service delivery and operational standards.
  • Established strong vendor relationships to negotiate contracts, resulting in cost savings and improved service quality.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Leasing Consultant

Carroll Management
01.2021 - 04.2023
  • Adhering to compliance requirements
  • Preparing all lease-related paperwork
  • Planning and implementing marketing strategies to generate traffic (making the leasing and marketing plan)
  • Working on renewals
  • Closing out work orders and following up with residents about their work orders
  • Touch up cleaning
  • Rent apartments, maintain a 95% and above occupancy rate
  • Designed floor plans and file paperwork to meet company customer service expert with ears of extensive expectations
  • Leased tax credit apartments, toured prospects, and conducted background and credit checks
  • Conducted market surveys
  • Answer telephone calls with proper etiquette, process notices, prepare lease packets, and perform lease orientations.

Trainer for Medicare and Marketplace

General Dynamics -Maximus
09.2017 - 12.2022
  • Developed training programs to enhance employee performance and operational efficiency.
  • Designed instructional materials that cater to diverse learning styles and needs.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Analyzed training outcomes to drive continuous improvement in program delivery.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Receptionist

Law office
01.2019 - 01.2021
  • Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
  • Maintained confidential client records, adhering to legal regulations and office protocols.
  • Coordinated communication between clients and legal staff, enhancing office workflow and responsiveness.
  • Assisted in preparation of legal documents, ensuring accuracy and compliance with deadlines.
  • Oversaw phone system operation, routing calls effectively to appropriate personnel or departments.
  • Trained new reception staff on office procedures and software tools, fostering team competence.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Breakfast Attendant/Front Desk Agent

Hampton INN
02.2015 - 12.2019
  • Prepared and presented breakfast items, ensuring freshness and quality standards were met consistently.
  • Developed efficient workflows for breakfast setup and breakdown, optimizing time management during busy periods.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Established rapport with customers by providing friendly and attentive service.

Education

Bachelor of Science - Accounting And Finance

DeVry University
07-2025

Skills

  • Strategic Property Oversight
  • Revenue & Occupancy Optimization
  • High-Impact Team Leadership
  • Resident Retention & Satisfaction
  • Budget Control & NOI Growth

Timeline

Leasing Manager/Property Manager -August 2024

Styl Residential
04.2023 - Current

Leasing Consultant

Carroll Management
01.2021 - 04.2023

Receptionist

Law office
01.2019 - 01.2021

Trainer for Medicare and Marketplace

General Dynamics -Maximus
09.2017 - 12.2022

Breakfast Attendant/Front Desk Agent

Hampton INN
02.2015 - 12.2019

Bachelor of Science - Accounting And Finance

DeVry University

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