Nicole Leighton
Steuben,ME
Summary
I am a native of the picturesque coast of Downeast Maine, where I have spent most of my life. Growing up in this beautiful region has instilled in me a strong work ethic and a deep appreciation for nature. I am highly goal-oriented, dedicated to my work, and known for my diligent work ethic.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr. Fulfillment Coordinator / Customer Service
Wreaths Across America
Columbia Falls, ME
03.2019 - 07.2023
- Monitored daily orders and processed shipments in a timely manner.
- Maintained database of incoming, outgoing, and returned merchandise.
- Researched and resolved discrepancies between customer orders and fulfillment records.
- Assisted customers with order inquiries and returns processing.
- Prepared product reports to track inventory accuracy.
- Managed multiple projects simultaneously while meeting deadlines.
- Created detailed documentation regarding order fulfillment procedures.
- Analyzed trends in customer orders and communicated findings to management.
- Tracked shipment status using various online tools such as FedEx or UPS.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Marketing Assistant /Customer Service
Your Rental Connection, Inc.
, FL
01.2017 - 01.2018
- Answered phone calls and redirected them to appropriate staff members.
- Scheduled appointments for customers with necessary staff members.
- Created, edited, and managed content for various social media platforms including Facebook, Zillow, Free Rental, Trulia, Hotpads etc.,
- Prepared lease documents, including rental agreements and addendums.
- Reviewed tenant applications and credit reports to determine eligibility for leases.
- Collected security deposits from tenants at time of move-in.
- Assisted with the preparation of legal documents such as eviction notices or court pleadings.
- Developed marketing materials for vacant properties to attract potential renters.
Membership Coordinator
Downeast Salmon Federation
Maine
01.2014 - 01.2015
- Compiling and depositing deposits to bank.
- Organized monthly events for members and facilitated communication between members and staff.
- Assisted with the development of promotional materials for membership campaigns.
- Monitored online platforms for customer service inquiries related to membership issues.
- Managed the maintenance of member records, including contact information updates.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed donations in accordance with established protocols, including data entry into the donor database.
Administrative Assistant
Maine Sea Coast Mission
, ME
01.2008 - 01.2012
- Processed incoming mail and distributed to appropriate personnel.
- Organized and filed documents, both physically and electronically.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Licensed Property & Casualty Insurance Agent
The Winter Harbor Agency
, ME
01.2002 - 01.2006
- Managed a portfolio of client accounts, ensuring that all paperwork was kept up-to-date and accurate.
- Provided advice on the best type of casualty insurance policy for clients' needs.
- Conducted research and analyzed data in order to identify trends in the casualty insurance industry.
- Assisted customers with filing claims related to their casualty insurance policies.
- Resolved customer complaints regarding their casualty insurance policies or services provided by the company.
- Prepared and presented reports summarizing findings from market analysis studies conducted for clients.
- Analyzed financial statements, credit reports, and other documents related to potential customers' applications for casualty insurance coverage.
- Created custom-tailored solutions for clients seeking specialized types of casualty insurance coverage.
Customer Service Representative
The Jackson Laboratory
, ME
01.1994 - 01.1998
- scheduling flights for laboratory mice strains, customer service
- Entered data into databases accurately and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Scheduled meetings, appointments and travel arrangements
Education
Narraguagus High School
HarringtonSkills
- Strong development skills with a focus on marketing through social media and creating promotional literature
- Extensive experience in customer service roles, with a proven track record of providing quality service to customers
- Proficient in finance and HR clerical support, including lease processing and post-reconciliation and deposit of funds
- Skilled in management of receptionist operations, ensuring efficient and professional front desk management
- Knowledgeable in marketing strategies and implementation, particularly through social media platforms
- Experienced in lease processing, handling all aspects of lease agreements from initiation to completion
- Customer Service Representative with expertise in order fulfillment and resolving customer inquiries
- Exceptional inventory management skills, including maintaining accurate inventory records and scheduling logistics for laboratory mice distribution
- Proficient in phone operations, handling incoming calls and processing orders efficiently
- Experienced in shipping coordination, ensuring timely and accurate shipment of goods
- Effective in schedule coordination, organizing tasks and appointments to optimize productivity
- Proficient in order processing, managing orders from initiation to fulfillment
- Skilled in building and maintaining positive relationships with customers and stakeholders
Narpm Member
True
References
- Logan Staples. Director of Customer Operations & IT, Wreaths Across America, Columbia Falls, ME, 207 598-7041, lstaples@wreathsacrossamerica.org
- Steve Richards, Retired Director of Development, Maine Seacoast Mission, Bar Harbor, Maine, 207-244-9898, 207-664-3381, srichardsmdi@gmail.com
- Tracy Shaw, Office Manager, Downeast Salmon Federation and Conservation, Columbia Falls, Maine, 207-483-4336, 207-479-4424, tracy@mainesalmonrivers.org
- Dedra Cloud, Leasing Agent and Office Manager, Your Rental Connection, Inc., Lakeland, Florida, 863-712-0271, ddcloud5@hotmail.com
Affiliations
- Fishing
- Photography
- Hiking
Certification
- Certified Phlebotomy Technician (CPT)
- NARPM Member; National Association of Residential Property Managers
Timeline
Sr. Fulfillment Coordinator / Customer Service
Wreaths Across America
03.2019 - 07.2023
Marketing Assistant /Customer Service
Your Rental Connection, Inc.
01.2017 - 01.2018
Membership Coordinator
Downeast Salmon Federation
01.2014 - 01.2015
Administrative Assistant
Maine Sea Coast Mission
01.2008 - 01.2012
Licensed Property & Casualty Insurance Agent
The Winter Harbor Agency
01.2002 - 01.2006
Customer Service Representative
The Jackson Laboratory
01.1994 - 01.1998
Narraguagus High School
Similar Profiles
Elisavet SalazarElisavet Salazar
Volunteer at Wreaths Across AmericaVolunteer at Wreaths Across America
Meghan McDonoughMeghan McDonough
Volunteer at Wreaths Across AmericaVolunteer at Wreaths Across America
Jack ValentiJack Valenti
Volunteer at Wreaths Across AmericaVolunteer at Wreaths Across America
Robbie JenkinsRobbie Jenkins
Volunteer at Wreaths Across AmericaVolunteer at Wreaths Across America
Monique VigeantMonique Vigeant
Household Manager at Self EmployedHousehold Manager at Self Employed