NICOLE LEIPUS
Endicott,WA
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing, and processing paperwork for vehicle owner transfers. Adept at managing administrative and customer services requirements efficiently. Bringing excellent communion, time management and problem-solving abilities developed over 3+ years in the field
Overview
14
14
years of professional experience
Work History
Title Clerk
Autonation Acura
06.2023 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
Administrate Assistant / Dispatcher
Rainbow Towing Inc.
05.2017 - 04.2023
- Coached new employees on administrative procedures, company policies and performance standards
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency
- Scheduled and dispatched drivers to locations in South Carolina
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of all details
- Handled incoming calls and emails from customers regarding issues with deliveries
- Created delivery routes and optimized plans for traffic, road conditions and other factors
- Maintained updated and detailed records of calls in physical and electronic database
- Directed all dispatching, routing and tracking of 5 fleet vehicles
Title Clerk
Jeff's Auto Inc.
05.2017 - 04.2023
- Entered title and vehicle information into database
- Calculated and remitted stated sales tax, service and other charges
- Contacted South Carolina Motor Vehicle Department to determine status of pending titles
- Received and processed paperwork for titles, new license plates and renewals
- Organized and prepared tax and title documents to transfer ownership of vehicle
- Prepared tax and title documents to submit all legal transfer work to DMV
- Collected taxes and fees, submitted payments and issued receipts
Dispatcher
Platinum Automotive Center
05.2014 - 05.2017
- Responded to over 175 daily caller requests with information about assistance and timeframes
- Sent out Tow Truck drivers to assist 15 hourly callers based on locations, needs and worker availability
- Went 533 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time
- Closely monitored dispatch board to triage and prioritize over 175 daily calls
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
- Directed all dispatching, routing and tracking of 5 fleet vehicles
- Documented all changes in computer tracking system
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
Assistant Manager
Larry's Giant Subs
05.2010 - 06.2016
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored employee performance and developed improvement plans
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Coached team on effective upselling and cross-selling methods
Education
Associate - Criminal Justice
Miller-Motte Technical College
North Charleston, SC11.2009
High school or equivalent - Military School
Youth Challenge Academy At The Wil Lou Gray
West Columbia, SC12.2003
Skills
- Title processing
- Payment processing
- MS Office
- Organization
Timeline
Title Clerk
Autonation Acura
06.2023 - Current
Administrate Assistant / Dispatcher
Rainbow Towing Inc.
05.2017 - 04.2023
Title Clerk
Jeff's Auto Inc.
05.2017 - 04.2023
Dispatcher
Platinum Automotive Center
05.2014 - 05.2017
Assistant Manager
Larry's Giant Subs
05.2010 - 06.2016
High school or equivalent - Military School
Youth Challenge Academy At The Wil Lou Gray
Associate - Criminal Justice
Miller-Motte Technical College
Similar Profiles
CARLOS ARROYOCARLOS ARROYO
Automotive Mechanic at Autonation AcuraAutomotive Mechanic at Autonation Acura
Chase CannonChase Cannon
Assistant Service Manager at AutoNation AcuraAssistant Service Manager at AutoNation Acura
Austin SpargurAustin Spargur
General Manager at AutoNation Volkswagen Audi SpokaneGeneral Manager at AutoNation Volkswagen Audi Spokane
Tiffany AshmanTiffany Ashman
Assistant Teacher at Endwell PreschoolAssistant Teacher at Endwell Preschool
Kelsey GarrisKelsey Garris
Lead Teacher at Family Enrichment NetworkLead Teacher at Family Enrichment Network