Nicole Lemaster

Work History

Highlands ARH Medical Office Pharmacy

Prestonsburg, Kentucky

05.2021 - Current

Utilized Microsoft Word to edit, create and save confidential documents.
Identified gaps in care and assisted in closure of gaps.
Assisted members with social determinants of health and linked to appropriate community resources.
Maintained confidential health information according to state and federal regulations.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Demonstrated respect, friendliness and willingness to help wherever needed.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Entered and processed patients' prescriptions into internal system.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

MVP ENT LLC

Prestonsburg, Kentucky

12.2020 - 05.2021

Used computer programs and registration systems to schedule patients for routine and complex procedures.
Completed clerical duties and tasks for clinic administration.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Managed multi-line phone system and pleasantly greeted patients.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Maintained current and accurate medical records for patients.
Transcribed phone messages and relayed to appropriate personnel.

Eastern Kentucky Family Medicine

Paintsville, Kentucky

07.2019 - 11.2020

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Highlands Regional Medical Center

Prestonsburg, Kentucky

08.2015 - 07.2019

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Stocked, labeled and inventoried medication to keep accurate records.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.