Nicole Lemons
Hallsville,TX
Summary
Dedicated and eager to pursue a career where I can show my skills. I'm experienced in customer service, banking, document review and data entry. I'm an organized, detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude and have willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Application Specialist
APEX Systems
03.2022 - 05.2023
- Responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process for the ERAP of South Carolina
- The Housing Application Processing Representative is responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process
- This involves identifying the applicant, qualifying the applicant, and determining eligibility
- Our task is to organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses
- Documented clients' issues and processes of resolution.
- Supported daily operations and system maintenance procedures.
Subcontractor/App Processing Specialist
APEX Systems
06.2021 - 02.2022
- Data Entry: Responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process for the ERAP of NYS
- This involves identifying the applicant, qualifying the applicant, and determining eligibility
- Our task is to organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses
- Quality Control throughout spreadsheets within Excel, audits, precise determination and presentation of spreadsheet work daily
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
Document Review Specialist
Texas Bank And Trust
Longview, TX
07.2018 - 03.2021
- Power of Attorney, Trust, Estate, review. Entity documentation review, daily branch Kofax batch review, CIF account maintenance, daily branch Exception Reports, ACH stop payments, regular daily back operations procedure.
- Worked with internal team members to remedy issues with preemptive solution and used electronic systems for data entry, tracking and analysis.
- Scheduled and tracked deadlines of multiple active compliance audits and Analyzed available information and data to inform audit review process.
- Promoted efficient document processing by maintaining orderly and clean control room and collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation and remained informed on current regulations, especially concerning research industry and document creation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Consumer/Commercial Loan Assistant
Texana Bank N.A.
Longview, TX
05.2017 - 07.2018
- Provided administrative assistance to commercial, consumer and branch loan officer(s)
- Balanced/ monitored floor plans for car dealers and assisted loan officers in procuring and verifying applicant data.
- Prepare and review documentation for loan closings, answered incoming telephone calls (multiple lines), resolve customer inquiries within prescribed authority and when necessary directing and communicated with customers daily to request information and complete paperwork.
- Interacted with auditors and examiners, compliance team and legal team to assist in bank reviews and examinations
- Scheduled appointments for loan officers(s) and Served as primary receptionist for loan officer(s), responded to written inquiries directed to loan officer(s) and prepared/composed written correspondence and memo's as requested by loan officer(s)
- Obtained information related to the consumer loan origination process including: ordering appraisals, environmental reports, credit reports, RESPA documents, preliminary title reports, customer identification verifications, UCC Searches, insurance information, flood certificates.
- Increased client satisfaction by maintaining open line of communication about loan status and monitored key dates to obtain information by deadlines.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork and prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
Vault Teller
Texana Bank N.A.
Longview, TX
06.2014 - 05.2017
- Collaborated with the compliance department to eliminate procedural errors and margin breaks and Communicated with customers to identify and resolve issues with all accounts
- Developed prospects for new accounts and opened new accounts daily and Complied with regulatory requirements including Bank Security Act, Anti Money Laundering, OFAC, USA, Patriot Act, Privacy Act and Community Reinvestment Act
- Received voice of the customer awards
- Maintained confidentiality of bank records and client information and performed daily opening and closing procedures within the banking center
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures and Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors and properly processed deposits, withdrawals and payments for customers daily.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Counted, verified and handled bank deposits and armored car transactions and Investigated staff out-of-balance conditions and instituted corrective procedures.
Customer Service Representative
RRockstar Boutique
Longview, TX
03.2014 - 06.2014
- Organize, size, categorize clothing
- Checked in customers to tan, set timers, made sure the tanning beds were sanitized and cleaned before and after each customer
- Processed transactions with credit/debit cards, cash, checks, kept up with and balanced a cash drawer
- Maintained confidentiality of records and client information
- Maintained friendly and professional customer interactions
- Retail | Customer Service
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Certified Jewelry Expert
JC Penney
McAlester, OK
02.2013 - 12.2013
- Full responsibility of cash registers, handled big amounts of cash, ran checks, credit/debit cards securely and was responsible for all aspects of payment
- Ran credit applications, sold JC Penney credit cards, took phone and online orders and I answered phone calls
- Handled keys, managed the safe and vault, kept inventory of incoming and outgoing jewelry, diamonds and orders and kept a daily upkeep and count many times throughout the day of the diamond count within the glass cases and in the vault
Waitress
P'J's Diner
, OK
08.2012 - 10.2012
- Greeted customers
- Took orders
- Ran food and drinks
- Kept up with many tables and customers at once
- Kept up with cleaning duties before and after my shift
- Handled cash registers
- Handled any form of payment, cash, debit/credit, check.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
08.2004 - 05.2013
No Degree - Nursing
05.2001 -
Skills
Application development
Application Analysis
Multitasking Abilities
Analytical and Critical Thinking
Dependable and Responsible
Planning and Coordination
Flexible and Adaptable
Data Entry
Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Specialist - APEX Systems
03.2022 - 05.2023
Subcontractor/App Processing Specialist - APEX Systems
06.2021 - 02.2022
Document Review Specialist - Texas Bank And Trust
07.2018 - 03.2021
Consumer/Commercial Loan Assistant - Texana Bank N.A.
05.2017 - 07.2018
Vault Teller - Texana Bank N.A.
06.2014 - 05.2017
Customer Service Representative - RRockstar Boutique
03.2014 - 06.2014
Certified Jewelry Expert - JC Penney
02.2013 - 12.2013
Waitress - P'J's Diner
08.2012 - 10.2012
Quinton High School - High School Diploma,
08.2004 - 05.2013
Eastern Oklahoma State University - No Degree, Nursing
05.2001 -