Nicole Lemons

Work History

Application Specialist

APEX Systems

03.2022 - 05.2023

Responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process for the ERAP of South Carolina
The Housing Application Processing Representative is responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process
This involves identifying the applicant, qualifying the applicant, and determining eligibility
Our task is to organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses
Documented clients' issues and processes of resolution.
Supported daily operations and system maintenance procedures.

Subcontractor/App Processing Specialist

APEX Systems

06.2021 - 02.2022

Data Entry: Responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process for the ERAP of NYS
This involves identifying the applicant, qualifying the applicant, and determining eligibility
Our task is to organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses
Quality Control throughout spreadsheets within Excel, audits, precise determination and presentation of spreadsheet work daily
Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
Collaborated with other departments to enforce data accuracy and enhance productivity.

Document Review Specialist

Texas Bank And Trust

Longview, TX

07.2018 - 03.2021

Power of Attorney, Trust, Estate, review. Entity documentation review, daily branch Kofax batch review, CIF account maintenance, daily branch Exception Reports, ACH stop payments, regular daily back operations procedure.
Worked with internal team members to remedy issues with preemptive solution and used electronic systems for data entry, tracking and analysis.
Scheduled and tracked deadlines of multiple active compliance audits and Analyzed available information and data to inform audit review process.
Promoted efficient document processing by maintaining orderly and clean control room and collaborated across departments and levels of management to gain consensus on procedural documentation.
Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation and remained informed on current regulations, especially concerning research industry and document creation.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.

Consumer/Commercial Loan Assistant

Texana Bank N.A.

Longview, TX

05.2017 - 07.2018

Provided administrative assistance to commercial, consumer and branch loan officer(s)
Balanced/ monitored floor plans for car dealers and assisted loan officers in procuring and verifying applicant data.
Prepare and review documentation for loan closings, answered incoming telephone calls (multiple lines), resolve customer inquiries within prescribed authority and when necessary directing and communicated with customers daily to request information and complete paperwork.
Interacted with auditors and examiners, compliance team and legal team to assist in bank reviews and examinations
Scheduled appointments for loan officers(s) and Served as primary receptionist for loan officer(s), responded to written inquiries directed to loan officer(s) and prepared/composed written correspondence and memo's as requested by loan officer(s)
Obtained information related to the consumer loan origination process including: ordering appraisals, environmental reports, credit reports, RESPA documents, preliminary title reports, customer identification verifications, UCC Searches, insurance information, flood certificates.
Increased client satisfaction by maintaining open line of communication about loan status and monitored key dates to obtain information by deadlines.
Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork and prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.

Vault Teller

Texana Bank N.A.

Longview, TX

06.2014 - 05.2017

Collaborated with the compliance department to eliminate procedural errors and margin breaks and Communicated with customers to identify and resolve issues with all accounts
Developed prospects for new accounts and opened new accounts daily and Complied with regulatory requirements including Bank Security Act, Anti Money Laundering, OFAC, USA, Patriot Act, Privacy Act and Community Reinvestment Act
Received voice of the customer awards
Maintained confidentiality of bank records and client information and performed daily opening and closing procedures within the banking center
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Balanced staff and vault at end of day and secured monies in accordance with established procedures and Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors and properly processed deposits, withdrawals and payments for customers daily.
Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Counted, verified and handled bank deposits and armored car transactions and Investigated staff out-of-balance conditions and instituted corrective procedures.

Customer Service Representative

RRockstar Boutique

Longview, TX

03.2014 - 06.2014

Organize, size, categorize clothing
Checked in customers to tan, set timers, made sure the tanning beds were sanitized and cleaned before and after each customer
Processed transactions with credit/debit cards, cash, checks, kept up with and balanced a cash drawer
Maintained confidentiality of records and client information
Maintained friendly and professional customer interactions
Retail | Customer Service
Provided primary customer support to internal and external customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Certified Jewelry Expert

JC Penney

McAlester, OK

02.2013 - 12.2013

Full responsibility of cash registers, handled big amounts of cash, ran checks, credit/debit cards securely and was responsible for all aspects of payment
Ran credit applications, sold JC Penney credit cards, took phone and online orders and I answered phone calls
Handled keys, managed the safe and vault, kept inventory of incoming and outgoing jewelry, diamonds and orders and kept a daily upkeep and count many times throughout the day of the diamond count within the glass cases and in the vault

Waitress

P'J's Diner

, OK

08.2012 - 10.2012

Greeted customers
Took orders
Ran food and drinks
Kept up with many tables and customers at once
Kept up with cleaning duties before and after my shift
Handled cash registers
Handled any form of payment, cash, debit/credit, check.
Kept server areas clean and stocked to increase efficiency while working tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Greeted new customers, discussed specials, and took drink orders.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Summary

Overview

Work History

Application Specialist

Subcontractor/App Processing Specialist

Document Review Specialist

Consumer/Commercial Loan Assistant

Vault Teller

Customer Service Representative

Certified Jewelry Expert

Waitress

Education

High School Diploma -

No Degree - Nursing

Skills

Work Availability

Timeline

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