Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Lemos

Hollywood,FL

Summary

I am a hard-working and enthusiastic individual with a passion for learning and growing. Skilled at creating a welcoming atmosphere when attending to guests. I have a strong work ethic and am always eager to take on new challenges. My positive attitude and ability to work well with others make me a valuable and reliable member. I am dedicated to achieving my goals, constantly striving for personal and professional development.

Overview

6
6
years of professional experience

Work History

Head Hostess

Hard Rock Casino Seminole
07.2023 - 04.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Documented reservations, alerted servers and managers of large groups, and prepared seating.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.

Lifeguard Supervisor

YMCA Of South Florida
06.2022 - 06.2023
  • Improved staff performance through regular training sessions and skill assessments.
  • Scheduled 4 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
  • Assisted in hiring qualified lifeguards, contributing to a highly skilled team dedicated to swimmer safety.
  • Scheduled, coordinated, and conducted in-service training for 20 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
  • Developed strong relationships with local emergency services for efficient coordination during critical incidents.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
  • Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
  • Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.

Sales Associate

Ross Dress For Less
04.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked the store system for merchandise at other sites.

Paint Department Associate

Home Depot, USA
05.2020 - 03.2021
  • Reduced waste by implementing proper paint disposal methods and adhering to environmental guidelines.
  • Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
  • Contributed to team success by staying current on product innovations and sharing insights during team meetings.
  • Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
  • Increased sales revenue with effective product merchandising and strategic promotion implementation.

Catering Server

Private Catering Company
02.2019 - 02.2020
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Maintained a flexible work schedule to meet event needs.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies, and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to the seating plan and event theme.

Sales Associate

Kiko Cosmetics International
03.2018 - 12.2018
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Performed makeup applications for various events, resulting in satisfied clients and repeat business.
  • Maintained cleanliness of workstations and adhered to hygiene protocols during makeup applications to create a safe environment for clients.
  • Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
  • Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Streamlined appointment booking process by implementing an online scheduling system for the convenience of both staff and clientele.
  • Trained new employees on makeup application techniques, ensuring consistent quality across the team.

Education

Associate of Arts - Linguistics

Broward College
Davie, FL
06.2021

High School Diploma -

Sheridan Hills Christian School
Dania Beach, FL
06.2018

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Courteous with a strong service mindset
  • Exceptional communication
  • Fluent in Portuguese, Spanish and some ASL

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
sign language
Limited Working

Timeline

Head Hostess

Hard Rock Casino Seminole
07.2023 - 04.2024

Lifeguard Supervisor

YMCA Of South Florida
06.2022 - 06.2023

Sales Associate

Ross Dress For Less
04.2021 - 04.2022

Paint Department Associate

Home Depot, USA
05.2020 - 03.2021

Catering Server

Private Catering Company
02.2019 - 02.2020

Sales Associate

Kiko Cosmetics International
03.2018 - 12.2018

Associate of Arts - Linguistics

Broward College

High School Diploma -

Sheridan Hills Christian School

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Nicole Lemos