Nicole Lenhardt
Hubbard,OH
Summary
Dynamic server with a proven track record, excelling in exceptional customer service and safe food handling. Boosted sales through strategic upselling and cultivated lasting customer relationships. Reliable and team-oriented, consistently enhancing guest experiences and operational efficiency. Recognized for strong work ethic and punctuality, contributing to seamless service transitions and increased productivity.
Overview
18
18
years of professional experience
Work History
Server
Bob Evans
04.2008 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in inventory management, tracking stock levels for food and beverage supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Established warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Quaker Steak & Lube
07.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Travel Centers of America
06.2013 - 07.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Bachelor of Science - Public Health
Youngstown State University
Youngstown, OH08-2013
Skills
- Exceptional customer service
- Strong work ethic
- Organized and efficient
- Team-oriented and team player
- Reliable
- Punctual
- Safe food handling
Timeline
Server
Quaker Steak & Lube
07.2020 - 05.2022
Server
Travel Centers of America
06.2013 - 07.2020
Server
Bob Evans
04.2008 - Current
Bachelor of Science - Public Health
Youngstown State University