Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Lentz

Port Charlotte,FL

Summary

Senior Analyst with 20+ years of healthcare industry experience. Define application scope and objectives through research and fact finding. Investigate solutions, present recommendations to leadership, and serve as project lead. Proficient in troubleshooting, testing, implementation, and maintenance of mission critical applications.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Epic Solutions Architect Sr

Froedtert Health
Miwaukee, WI
12.2015 - Current
  • Provide technical solutions and strategies for our internal customers.
  • Collaborate with stakeholders and team members to meet business needs and ensure the highest level of patient care is met.
  • Create and maintain detailed documentation to support our team processes and build a knowledge base.
  • Identify potential risks associated with key initiatives and develop mitigation plans.
  • Provide 24 hour support including break/fix issues and general inquires.

Sr Application Analyst

Froedtert Health
Milwaukee, WI
03.2007 - 12.2015
  • Provided 24-hour application support for Epic Prelude/ADT, Cadence, and Resolute PB system issues.
  • Created and maintained master files, including EAP, Provider, Employee, and Category Lists.
  • Provide training of Epic's Prelude, Resolute, and Cadence applications to new employees.
  • Development of departmental policies and procedures.
  • Create training documentation for upgrades of the Epic software.
  • Organize project meetings, objectives, testing, and outcomes.

Lead Patient Access Representative

Synergy Health
West Bend , WI
03.2002 - 03.2007
  • Delivered exceptional care with passion, while guiding patients through each experience.
  • Senior trainer responsible for providing support to newly hired employees.
  • Responsible for maintaining a level of accuracy among staff performing daily functions in Prelude and Resolute.
  • Played an active role in the customization of Prelude and Resolute enhancements to meet the needs of West Bend Clinic and Synergy Health.

Education

High School Diploma -

Kewaskum High School
Kewaskum, WI
05-1994

Skills

  • Improving processes
  • Solution Optimization
  • Customer Satisfaction
  • Technical architecture
  • Leading meetings
  • Stakeholder Management
  • Customer Relations
  • Deployment support

Certification

Prelude Certification

05/2007 - Current

Cadence Certification

12/2008 - Current

ADT/Prelude Certification

08/2012 - Current

Timeline

Epic Solutions Architect Sr

Froedtert Health
12.2015 - Current

Sr Application Analyst

Froedtert Health
03.2007 - 12.2015

Lead Patient Access Representative

Synergy Health
03.2002 - 03.2007

High School Diploma -

Kewaskum High School
Nicole Lentz