Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicole Lenza

Nicole Lenza

Boynton Beach,FL

Summary

IG- nicole_x.0

Experienced and Energetic hospitality and administrative professional with a friendly, positive, motivated attitude, committed to superior guest and customer experience.

With 17 years in the service industry, I'm a Self motivated, dependable, team player, who can anticipate guests/ customer needs and provide service in a timely, friendly, professional manner.

Experience with marketing and promoting events to generate cliental and repeat guest. Strong ability to connect and converse with guests to provide personalized service that creates a memorable experience. Thrives in fast- paced challenging environment.

Overview

13
13
years of professional experience

Work History

Bartender

Banko Cantina
West Palm Beach, FL
03.2024 - Current
  • Ensured customer satisfaction through prompt and attentive service, consistently receiving positive feedback.
  • Maintained consistency in preparing beverages based on recipe protocols.
  • Managed accurate and efficient cash/cc transactions throughout shift

V.I.P Manager/ Bartender

Ora Ultra Cabaret
West Palm Beach, FL
09.2021 - 03.2024
  • Provided assistance to team members in various tasks including hiring and nightly operations
  • Maintained responsibility for overseeing and handling all aspects of private room transactions.
  • Cultivated lasting rapport with a wide range of clientele, dedicating special attention to V.I.P. patrons.
  • Maintain high levels of professionalism while interacting with guests
  • Mix, prepare and serve wines, cocktails and bottles according to guests preferences
  • Network and promote through social media as well as establishing new clientele through face to face interaction and generating new clientele and recurring revenue
  • Consistently exceeded sales goals by maintaining a sense of urgency and adapting quickly to the demands of a fast-paced work environment.
  • Efficiently managed and accurately processed all transactions.

Bartender

Rachel's Palm Beach
Palm Beach, FL
09.2019 - 03.2020
  • Consistently deliver exceptional service to all guests while interacting in a professional manner
  • Always maintain sense of urgency, anticipate guests needs with ability to produce high sales in a fast paced environment
  • Network and promote through social media as well as establishing new clientele through face to face interaction and generating new clientele and recurring revenue
  • Manage all cash/cc transactions accurately and efficiently throughout shift

Leasing Consultant

Manatee Bay Apartments
Boynton Beach, FL
03.2011 - 07.2012
  • Greeted and informed potential tenants about the property.
  • Conducted tours of available apartments, emphasizing features and amenities.
  • Maintained accurate records of prospects, applications, and leases.
  • Handled tenant maintenance service requests in a timely manner.
  • Conducted move in and outs by performing final walkthrough, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
  • Consistently achieved high occupancy

Education

Licensed Realtor -

Gold Coast Real Estate School
Boca Raton, FL
03.2017

Some College (No Degree) -

Palm Beach State College
Boca Raton, FL

Skills

Prior Relevant Experience (2005-2018)

  • Leasing consultant- Gateway Club, Boynton Beach
  • Batender- Blue martini, Ft Lauderdale
  • Bartender- Il Bacio, Delray Beach
  • Bartender- Level 2, Delray Beach
  • Bartender- Off The Hookah, West Palm Beach
  • Bartender- Hotel Nightclub

References

References available upon request.

Timeline

Bartender

Banko Cantina
03.2024 - Current

V.I.P Manager/ Bartender

Ora Ultra Cabaret
09.2021 - 03.2024

Bartender

Rachel's Palm Beach
09.2019 - 03.2020

Leasing Consultant

Manatee Bay Apartments
03.2011 - 07.2012

Licensed Realtor -

Gold Coast Real Estate School

Some College (No Degree) -

Palm Beach State College

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Nicole Lenza