Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lepage

Pittsburg,CA

Summary

Dedicated Pharmacy Technician with extensive experience at John Muir Physician Network, adept at optimizing workflows and resolving complex insurance billing issues. Proven problem-solver with a strong commitment to patient confidentiality and drug safety, enhancing patient care through effective communication and meticulous attention to detail.

Diligent [Desired Position] with solid background as Pharmacy Technician. Demonstrated ability to assist pharmacists in preparing medications and managing inventory efficiently. Proven track record of maintaining precise records and ensuring compliance with regulations.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Pharmacy Technician

John Muir Physician Network
04.2025 - Current
  • Answered incoming phone calls and addressed questions concerning Medication's from patient's, Insurance company's and healthcare providers.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved Patients problems in-person or over telephone by providing them with assistance to help pay for their Medications.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with Patients.
  • Consulted with insurance company representatives and Work Comp adjuster's to complete Prior authorizations/Tier Exceptions/RFA's for Medications.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Resolved third-party billing, computer system and customer service issues.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Pharmacy Technician

Contra Costa Cardiology
05.2007 - 04.2015
  • Answered incoming phone calls and addressed questions concerning Medication's from patient's, Insurance company's and healthcare providers.

  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved Patients problems in-person or over telephone by providing them with assistance to help pay for their Medications.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with Patients.
  • Consulted with insurance company representatives and Work Comp adjuster's to complete Prior authorizations/Tier Exceptions/RFA's for Medications.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Target Pharmacy
09.2002 - 05.2007
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.


  • Supported insurance claim processing, facilitating smoother patient transactions.

Education

Pharmacy Technician License - Pharmacy Technic

Boston Reed College
Pittsburg, CA
07-2004

Pharmacy Technician License - Pharmacy Technic

Boston Reed College
Pittsburg, CA
07-2004

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Patient confidentiality
  • Pharmacy ethics
  • Drug safety
  • Pharmacy law compliance
  • Drug interaction awareness
  • Updating medication histories
  • Interpreting orders
  • FDA drug safety guidelines
  • Drug utilization review
  • Troubleshooting malfunctioning equipment
  • Customer service
  • Data entry
  • Attention to detail
  • Prioritization and organization
  • Resolving complaints

Timeline

Pharmacy Technician

John Muir Physician Network
04.2025 - Current

Pharmacy Technician

Contra Costa Cardiology
05.2007 - 04.2015

Pharmacy Technician

Target Pharmacy
09.2002 - 05.2007

Pharmacy Technician License - Pharmacy Technic

Boston Reed College

Pharmacy Technician License - Pharmacy Technic

Boston Reed College
Nicole Lepage