Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Nicole Leslie

Okeechobee,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Laboratory Assistant

Cleveland Clinic Florida
Port Saint Lucie, FL
07.2016 - 10.2024
  • Prepared samples for analysis by following standard laboratory procedures.
  • Maintained lab inventory and ordered supplies as needed.
  • Ensured that laboratory procedures are followed correctly at all times.
  • Monitored environmental conditions within the laboratory to ensure compliance with regulations.
  • Assisted in training new personnel on proper use of laboratory equipment or techniques.
  • Conducted quality control checks on products to ensure accuracy of results.
  • Followed safety protocols while working with hazardous materials or chemicals in the lab.
  • Collected, recorded and analyzed data from various tests.
  • Performed laboratory experiments, including setting up and operating laboratory equipment.
  • Isolated, identified and prepared specimens for examination.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Implemented lab procedures to prevent errors and protect staff.
  • Obtained samples for testing following standard protocols.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
  • Participated in regular laboratory meetings to discuss test results, quality control issues, and process improvements.
  • Prepared specimens and forms for transport to outside laboratories.
  • Disposed of laboratory materials and samples using well established guidelines and instructions.
  • Conducted literature and online research to stay informed about current trends and advancements in laboratory techniques.
  • Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Processed hematology and chemistry samples.
  • Participated in extra training and courses to refine and improve upon industry knowledge.

Patient Care Representative

McKesson Health
Port Saint Lucie, FL
02.2015 - 06.2016
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Updated patient accounts after each visit according to established protocols.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.

Customer Service Representative

QVC Call Center
Port Saint Lucie, FL
04.2014 - 03.2015
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

Associate of Arts - Business Administration

Belize Technical College
Belize
06-1992

Skills

  • Research and documentation
  • Specimen analysis
  • Specimen Processing
  • Sample Preparation
  • Laboratory safety protocols
  • Sample collection techniques
  • Data Entry
  • Customer Service
  • Product Upselling
  • Call Center Customer Service
  • Data Gathering
  • Appointment Scheduling
  • Critical Thinking
  • Typing 60 WPM
  • Prioritization
  • Insurance Practices
  • Insurance Verification
  • Medical Records Management
  • Organizational Skills
  • Healthcare knowledge
  • Patient Registration
  • Interdepartmental Collaboration

Certification

Certificate in Phlebotomy 2016

Accomplishments

  • Receive a promotion from Phlebotomist where I exceeded as a Laboratory Assistant.

References

References available upon request.

Timeline

Laboratory Assistant

Cleveland Clinic Florida
07.2016 - 10.2024

Patient Care Representative

McKesson Health
02.2015 - 06.2016

Customer Service Representative

QVC Call Center
04.2014 - 03.2015

Associate of Arts - Business Administration

Belize Technical College

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