Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Lewis

Summary

Dynamic Care Coordinator Supervisor at Serenity Home Health Care with a strong background in caregiving and staff training. Proven ability to enhance patient care through effective communication and problem-solving. Skilled in CPR and maintaining compliance with safety protocols, while fostering a supportive environment that promotes team efficiency and high performance.

Overview

10
10
years of professional experience

Work History

Care Coordinator Supervisor

Serenity Home Health Care
08.2020 - 06.2025
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Gathered and organized materials to support operations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 10 employees.
  • emails
  • answering phones
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • trained staff member's
  • Transportation to and from for all patients
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • trained staff member's
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Kept high average of performance evaluations.

Group Home Manager

Care N Dignity
03.2015 - 08.2020
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Assisted residents with basic hygiene and healthcare needs.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
  • Meetings with DCS and DDD, Case managers
  • Organized entertaining recreational activities for home while staying within budget.
  • Scheduled physician, DTA and other appointments for residents, providing transportation to each visit.
  • Offered learning opportunities to help residents develop important life skills.
  • Provided leadership, guidance and support to staff members as well as member's of the home
  • Cooking, cleaning any home duties needed for the home

Education

High School

Humanities & Sciences
Phoenix, AZ
03-2005

Skills

  • Caregiving Background
  • CPR
  • First aide fingerprint Clearance Card
  • Article 9
  • Prevention & Support
  • Caregiving Supervisor Background

Timeline

Care Coordinator Supervisor

Serenity Home Health Care
08.2020 - 06.2025

Group Home Manager

Care N Dignity
03.2015 - 08.2020

High School

Humanities & Sciences

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Nicole Lewis