Nicole Lewis
Albuquerque
Summary
Developed leadership and organizational skills in fast-paced restaurant environment, focusing on customer satisfaction and team efficiency. Managed daily operations, coordinated staff schedules, and ensured high service standards. Seeking to transition into new field, leveraging these transferrable skills to drive success in dynamic setting.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
Amadeos
02.2025 - Current
- Supervised daily restaurant operations to ensure adherence to health standards.
- Trained new employees on service protocols and menu knowledge.
- Resolved customer complaints, enhancing overall dining experience.
- Managed end-of-night cash handling and bookkeeping processes.
- Operated cash register while assisting with food preparation tasks.
Restuarant Manager
Pizza Castle
10.2023 - 02.2025
- Developed staff schedules.
- Addressed customer inquiries
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled the end-of-night money and books.
- Covered payroll when the owners were out of town.
- Worked in prepping and cooking food.
Education
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NM08-2029
High School Diploma -
Sandia High School
Albuquerque, NM05-2025
Skills
- Cash handling oversight
- Task delegation
- Customer complaint resolution
- Payroll
- Scheduling
- POS use
- Cooking
- Food preparation
- Multitasking Abilities
- Team collaboration
- Staff training
- Customer service
Accomplishments
One of my biggest accomplishments is the time management I've had to learn the past few years. I started working 30 hours a week in my sophomore year of high school and have continued into colledge. Its very important to me to be able to have enough time for all of the things I want to do and enjoy in my free time, as well as being able to put time and my best effort into both my education and job. It was an accomplishment becoming a manager at my first job after a year of working there, because it showed me my dedication actually paid off.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Shift Manager
Amadeos
02.2025 - Current
Restuarant Manager
Pizza Castle
10.2023 - 02.2025
Bachelor of Science - Nursing
University of New Mexico
High School Diploma -
Sandia High School
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