Nicole L. Goodman

• Assessed patients during course of treatment to identify concerning reactions.
• Provided compassionate care for oncology patients, addressing their physical and emotional needs during treatment.
• Monitored patients closely for side effects and complications related to cancer treatments, intervening promptly when necessary to manage symptoms effectively.
• Educated patients and their families about cancer diagnoses, treatment options, symptom management strategies, and available support resources.
• Collaborated with interdisciplinary healthcare teams to develop individualized care plans for oncology patients, promoting optimal treatment outcomes.

• Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
• Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
• Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
• Suggested appropriate disposition to acting physicians based on assessment.

Direct patient care of oncology patients. Infusions including chemotherapy

• Educated family members and caregivers on patient care instructions.
• Monitored patient reactions after administering medications and IV therapies.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.

• Performed specimen collection using correct venipuncture procedures specific to facility
• Entered data including insurance information, patient information, health history, and testing results
• Limited patient care to the scope of practice to a phlebotomist
• Served as patient advocate
• Plasmapheresis (American Red Cross)
• Utilized extensive knowledge of blood collection procedures and trained newly employed staff