Nicole Lickteig
Lawrence,KS
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
715 Restaurant
01.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Johnny's Tavern
07.2020 - 01.2022
- Successfully adapted to loud and hectic work atmospheres
- Demonstrated ability to remain accurate and focused in high-pressure environments, including during Super Bowl games.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Tequila Harry's Mexican Restaurant
03.2015 - 07.2020
- Demonstrated versatility by taking on various roles including busser, food runner, server, and host at my initial position.
- Possessing exceptional sense of urgency and adept at handling stress
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Applied Science - Fashion Design
Johnson County Community College
Overland Park, KS05.2027
Skills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- High-volume dining
- Wine service
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Problem-Solving
- Relationship Building
Timeline
Server
715 Restaurant
01.2022 - Current
Server
Johnny's Tavern
07.2020 - 01.2022
Server
Tequila Harry's Mexican Restaurant
03.2015 - 07.2020
Associate of Applied Science - Fashion Design
Johnson County Community College
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