Summary
Overview
Work History
Skills
References
Timeline
Generic

Nicole Lindo

Bowie,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Trade Show industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Traveling Customer Service Representative

AEX/TexasXPO
04.2022 - 10.2023
  • Responsible for managing multiple phone lines and email accounts, and resolving exhibitors' inquiries
  • Traveled to various event sites and maned on-site customer service desk
  • Consistently achieved 100% collection rate
  • Served as Boomer administrator, maintaining company's ordering website: ensuring that all data and information related to each event was accurately entered, updating content, ensuring that all links and images were working, and all services were accurately priced
  • Handled data entry, filing, auditing, billing, and account management
  • Self-taught HTML coding, which allowed creating of email templates for use in marketing campaigns

Associate

Amazon Fresh
01.2022 - 04.2022
  • Frequently ranked in top 3 associates within the team for both speed and accuracy, demonstrating commitment to delivering high-quality work in a timely manner.

Store Manager

Rent-A Center
10.2013 - 11.2015
  • Process billing, manage store collections and account management
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Manage inventory and secure all store assets
  • Complete paperwork and communicate with customers to ensure prompt delivery and timely payments
  • Provide customer service through sales and account management
  • Educate customers on features, price options and rental agreements
  • Completed point of sale opening and closing procedures
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Trained and guided team members to maintain high productivity and performance metrics

Skills

  • Detail Oriented
  • 65 WPM w/ 95% accuracy
  • Proficient in Adobe and Microsoft Office
  • Excellent Communication Skills (Written and Verbal)
  • Critical Thinking
  • Data Entry
  • HTML coding experience
  • Sales, billing, collections and account management
  • Complaint Resolution
  • Prioritization
  • Problem-Solving Abilities
  • Staff Education and Training
  • Customer Service

References

References available upon request

Timeline

Traveling Customer Service Representative

AEX/TexasXPO
04.2022 - 10.2023

Associate

Amazon Fresh
01.2022 - 04.2022

Store Manager

Rent-A Center
10.2013 - 11.2015

Similar Profiles

CREATE PROFILE
Nicole Lindo