Nicole Lira
Athens,TX
Summary
Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 7 years of helping patients and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Clinic Patient Representative Senior
Christus Health Obstetrics And Gynecology
11.2022 - Current
- Check in patients, verify demographics and insurance.,
- Scheduled appointments for patients and placed reminder calls 24 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
Lead Front Desk Receptionist
Tyler Obstetrics And Gynecology
04.2019 - 10.2022
- April 2019, I started as front desk check in receptionist
- I was responsible to check in patients, retrieving insurance card and id from patient verifying information and scanning cards in
- Verifying demographics match
- Entering new insurance information
- Get annual consent forms to and from patient and scanned once completed and payment was collected
- December 2019 moved to check out position where I would check out patients schedule their next appointment
- Verify payment and proper amount was collected from patient
- Charges were entered in using IDC codes once patient checked out to submit to insurance, and payment was posted if needed in patient chart
- End of day charges and any payment collected for day of service were balanced out to match system inquires
- August 2021 was promoted to front desk lead given responsibility to check ultrasound reports, monthly reports and end of day reports along with check out duties
- I would approve any time off request needed for front desk staff as needed
- Step in for any staff out for check in, check out, new patient coordinator and referrals.
Front Desk Receptionist
Tyler Family Circle of Care
12.2017 - 01.2019
- Check in patient on schedule and walk in's
- Verify if patient had insurance or needed to be put on a sliding fee scale
- As Family Circle of Care is a Federally Qualified Health Center
- We would take in income and household information to determine if patient qualified for the assisting program
- Patient would be given paperwork to update or change any information
- Once patients were done with visit they were routed back into the front to have next appointment scheduled
- Would answer phone calls as they would come in.
Mentor/Tutor
Maximus Call Center
03.2016 - 12.2017
- As a mentor you were responsible on helping the new members to the company throughout their training process to be able to step out and have the confidence on how to get the job done
- The mentors were the to go, persons, when you were stuck, needed on tips on how to make the flow process smoother, and assistance on navigation throughout our guidebook
- The hands-on training process can be very stressful for some, as a mentor you want to ensure that they were not all they had help when needed.
Waitress/Cashier
DAYLIGHT DONUTS
12.2013 - 06.2015
- My responsibilities were to open the shop in the morning set the register and supplies ready for the day
- Work at both front desk and window
- Then close the shop
- Count the money and figure out the totals of the day.
Education
Associate in Science (AS) in Physical Science -
Tyler Junior College
Tyler, TX05.2024
Skills
- Medical Terminology
- Medical Records
- CUSTOMER SERVICE, TYPING, MEDICAL TERMINOLOGY, PATIENT CARE, CPR
- Team Leadership
- Team Collaboration
- Spanish Fluency
Timeline
Clinic Patient Representative Senior
Christus Health Obstetrics And Gynecology
11.2022 - Current
Lead Front Desk Receptionist
Tyler Obstetrics And Gynecology
04.2019 - 10.2022
Front Desk Receptionist
Tyler Family Circle of Care
12.2017 - 01.2019
Mentor/Tutor
Maximus Call Center
03.2016 - 12.2017
Waitress/Cashier
DAYLIGHT DONUTS
12.2013 - 06.2015
Associate in Science (AS) in Physical Science -
Tyler Junior College
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