Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lischak

Reading,PA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

16
16
years of professional experience

Work History

Antique Dealer/Self Employed

Nik-Naks
05.2022 - Current
  • Enhanced clients'' collections by sourcing and procuring rare and valuable antiques from various sources.
  • Managed inventory efficiently, maintaining an organized and visually appealing showroom that attracted customers.
  • Ensured proper storage conditions for fragile or delicate items to prevent damage or depreciation of value over time.
  • Expanded client base by implementing targeted marketing strategies using both online and offline channels.
  • Participated in industry trade shows and exhibitions as a means to showcase products while expanding professional network connections.
  • Organized successful auctions to sell high-value items to discerning collectors worldwide..
  • Developed a strong reputation within the antique community as a trustworthy dealer of authentic pieces.
  • Listened to customer needs and desires to identify and recommend optimal products.

Store Merchendiser/antique and Auction

Bk Trading Post
10.2019 - Current
  • Assisted in visual merchandising efforts creating attractive displays that drove consumer interest.
  • Built rapport with customers through active listening skills, recommending items tailored to their specific needs and preferences.
  • Enhanced customer satisfaction with attentive service and prompt resolutions to inquiries.
  • Managed inventory rotation effectively to minimize waste while maintaining adequate stock levels.
  • Assisted in achieving sales targets through upselling and cross-selling techniques.
  • Conducted efficient merchandise restocking, ensuring shelves were consistently full and visually appealing.
  • Handled cash transactions accurately, maintaining optimal levels of drawer integrity throughout shifts.
  • Demonstrated adaptability during peak periods successfully multitasking across various responsibilities leading to seamless store functioning.
  • Maintained a clean and organized store environment, promoting a positive shopping experience for customers.
  • Provided exceptional customer service, fostering repeat business and strong word-of-mouth referrals.

Sales and Marketing Manager

Aarons Sale and Lease
09.2008 - 05.2013
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Managed cross-functional teams to execute successful product launches and marketing initiatives.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 75% in sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased sales revenue by developing and implementing strategic marketing plans for events and promotions.
  • Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Wilson School District
West Lawn Pa
05.1998

Lienced State Board of Cosmetology As Nail Tech - Cosmetology

Berks Career And Technology Center West
Leesport, PA
05.1997

Skills

  • Customer Relationship Building
  • Sales and marketing strategies
  • Event Planning and Organization
  • Photography and Presentation
  • Inventory management proficiency
  • Networking and Outreach
  • Furniture Restoration Techniques
  • Consignment Management
  • Auction House Liaison
  • Customer Service
  • Problem-Solving
  • Conflict Resolution

Timeline

Antique Dealer/Self Employed

Nik-Naks
05.2022 - Current

Store Merchendiser/antique and Auction

Bk Trading Post
10.2019 - Current

Sales and Marketing Manager

Aarons Sale and Lease
09.2008 - 05.2013

High School Diploma -

Wilson School District

Lienced State Board of Cosmetology As Nail Tech - Cosmetology

Berks Career And Technology Center West

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Nicole Lischak