Nicole Livingston
Newton
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director
Imagine Kids
05.2021 - 11.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Support Specialist
Pella Regional Health Center
12.2020 - 05.2021
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Preschool Teacher Leader
Primrose School Of Ankeny At Prairie Trail
12.2019 - 12.2020
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Served as a mentor to new teachers, providing guidance and support to improve teaching practices and classroom management strategies.
- Championed inclusive practices within the preschool setting by adapting curriculum content as needed for children with differing abilities or needs, ensuring equal opportunity for all learners.
- Promoted diversity within the classroom by incorporating multicultural materials and lessons that celebrated various cultural backgrounds of students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Master of Science - Early Childhood Special Education
Northwestern College
Orange City, IA10.2017
Skills
- Operations Management
- Project Management
- Budget Control
- Staff Development
- Business Administration
- Staff Management
- Business Planning
- Rules and Regulations
- Organizational Development
- Strategic Planning
- Budget Management
- Hiring and Retention
- Strategies and Goals
- People Management
- Creativity and Innovation
- Fundraising Events
- Leadership Development
- Policy Development
- Training and Development
- Event Planning
Certification
Mandatory Reporter
Child/Infant CPR, First Aid
Universal Precautions
Local and Federal Background Checks
CACFP Trained
Essentials Trained
NAC Certified
Timeline
Director
Imagine Kids
05.2021 - 11.2023
Customer Support Specialist
Pella Regional Health Center
12.2020 - 05.2021
Preschool Teacher Leader
Primrose School Of Ankeny At Prairie Trail
12.2019 - 12.2020
Master of Science - Early Childhood Special Education
Northwestern College
Mandatory Reporter
Child/Infant CPR, First Aid
Universal Precautions
Local and Federal Background Checks
CACFP Trained
Essentials Trained
NAC Certified
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