Nicole L Mobley
Colorado Springs
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Resourceful sales with several years of experience working independently and collaboratively with team to foster client relationships and drive sales. Identifies decision-makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Manager
Hellraisers Tattoos and Piercings
Colorado Springs
04.2023 - Current
- Supervised staff to ensure high-quality customer service.
- Scheduled appointments and coordinated client consultations.
- Ensured compliance with health and safety regulations.
- Resolved customer complaints and addressed feedback promptly.
- Developed marketing strategies to promote studio services effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Event Coordinator and marketing
Hellscream Haunted House
Colorado Springs
12.2021 - Current
- Coordinated event logistics for seasonal attractions and special events.
- Developed event timelines and schedules to ensure smooth operations.
- Trained and supervised volunteers in their roles during events.
- Gathered guest feedback to improve future event planning processes.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated promotional events to engage target audiences effectively.
- Supported the creation of marketing materials for product development
- Responsible for all cast parties and events for 60-100 cast members. As well as casted and scheduled support staff for all open haunt nights.
Account Manager/Sales
Epoch Eyewear
Colorado Springs
11.2014 - 08.2020
- Sold sunglasses wholesale to motorcycle shops, golf courses, bait and tackle shops, and hardware stores.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Coordinated product launches and marketing campaigns to increase brand visibility.
- Analyzed market trends to identify new business opportunities for growth.
- Collaborated with sales team to ensure alignment on client expectations and deliverables.
- Resolved client inquiries and issues promptly to maintain service excellence.
- Utilized CRM software to track interactions and manage account information efficiently.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with sales team to determine best ways to drive market share.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
General Manager
Subway
Colorado Springs
01.2013 - 08.2014
- Marketed our location for catering and inside sales.
- Managed daily operations to ensure smooth restaurant functionality.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Participated in training new staff on company policies and sales techniques for consistency.
- Greeted customers and provided exceptional customer service.
- Enhanced customer experience through effective conflict resolution.
- Conducted regular performance evaluations for team members.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
associates - applied science, Computer information systems, business, and communications
Pikes Peak Community College (PPCC)
Colorado Springs, United States 01.2015 - 12.2019
G.E.D. -
College America
Colorado Springs, COSkills
- Windows XP
- Windows Vista
- Word
- Gmail
- Excel
- Internet
- CMTK
- Cash register
- Payroll calculator
- Stampscom tracking
- Supplies list and ordering
- Profit and loss
- Sales
- Customer service
- Inventory forms
- Food ordering system
- Quickbooks ordering and sales numbers
- Zoho CRM
- Sales strategy
- Customer relationship management
- Negotiation techniques
- Training and development
- Event coordination
- Marketing strategies
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Time management
- Exceeds sales goals
- Referral marketing
- Product knowledge
- Schedule coordination
- Business networking
- Upselling strategies
- CRM software proficiency
- Relationship building
- Customer needs assessments
- Sales presentations
- Systems and software expertise
- [Software] CRM
- Expense reporting
- Employee training
- Inventory management
- Payroll administration
- Compliance enforcement
- Marketing strategy
- Team building
- Data analysis
- Team player
- Schedule management
- Motivation
- Deadline oriented
- Organizational restructure and change
- Relationship management
- Attention to detail
- Social media marketing
- Sales and marketing strategy
- Account management
- Sales forecasting
- Leadership skills
- Staff training
- Typing speed
- Phone etiquette
- Social media support
- Appointment scheduling
- Call handling
- Record keeping
- Direct sales
- Network troubleshooting
- Event planning
Salary Requirements
open to negotiation
Timeline
Manager
Hellraisers Tattoos and Piercings
04.2023 - Current
Event Coordinator and marketing
Hellscream Haunted House
12.2021 - Current
associates - applied science, Computer information systems, business, and communications
Pikes Peak Community College (PPCC)
01.2015 - 12.2019
Account Manager/Sales
Epoch Eyewear
11.2014 - 08.2020
General Manager
Subway
01.2013 - 08.2014
G.E.D. -
College America