Nicole Lomax
The Colony,TX
Summary
Dynamic Client Success Manager with a proven track record at AMN Healthcare, achieving a 25% increase in sales revenue through strategic account management and exceptional customer relationships. Skilled in identifying growth opportunities and fostering partnerships, while leveraging effective communication to enhance client satisfaction. Expertise in project management ensures successful execution of initiatives that drive business outcomes. Career aspirations include leading innovative strategies to further elevate client success.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Client Success Manager & SR. Account Manager
AMN Healthcare
02.2024 - Current
- Fostered long-term partnerships in the industry.
- Highlight best practices to identify areas of opportunity.
- Helping clients in every aspect of business.
- Reducing churn.
- Managing client activity, risks, and growth opportunities.
- Prioritized product and service updates.
- Collaborating with other teams.
- Directed the development and administration of client accounts.
- Client satisfaction
- Strategized plans, projected sales goals, and discovered market opportunities via meetings, networking, and diverse channels.
- Developed a pipeline of prospects by researching potential clients.
- Cultivate relationships with both current and past clients.
- Strengthened company's footprint in new territorial markets.
- Formed collaborations with a minimum of three key organizations within targeted areas.
- Analyzed customer data to identify trends and inform business decisions.
Hospitality/Food & Beverage Manager
Hotels, banquets, bars, clubs, events
01.1998 - 12.2024
- Managed daily operations of the hospitality department, overseeing front desk, banquet sales, bar, and guest services
- Ensured exceptional guest service, promptly addressing needs and resolving issues
- Recruited, trained, and supervised staff to maintain a motivated team
- Enforced quality standards and compliance with policies
- Cultivated positive relationships with guests and stakeholders
- Directed bar operations, including inventory, compliance, and menu updates
- Controlled costs and enhanced profitability through strategic pricing and inventory management
- Collaborated with marketing for event promotion and revenue growth
Senior Sales Account & Client Manager
Southwest Funding
, TX
03.2023 - 02.2024
- Facilitated national talent acquisition of managerial roles and business affiliations.
- Developed new business accounts through independent strategic efforts.
- Strengthened client relationships through understanding operational needs.
- Managed negotiation and finalization of all necessary legal documents related to the Partner.
- Enhanced company revenue with a 25% uptick in sales.
- Formulated strategies, predicted sales goals, and unearthed business prospects using diverse methods.
- Managed client accounts, including conducting regular reviews and providing strategic advice.
Senior Sales Account & Client Manager
Supreme Lending
05.2020 - 05.2023
- Implemented best practices for addressing customer inquiries efficiently across various channels like email, phone, social media.
- Managed client accounts, including conducting regular reviews and providing strategic advice.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Created reports on customer satisfaction, account status, sales projections, and market trends.
Senior Client Sales
Consilium Staffing
03.2018 - 05.2020
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Reviewed completed work to verify consistency, quality, and conformance.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success
- Cultivated durable connections with clients and prospects.
- Routinely held review sessions to evaluate client needs.
- Set and achieved sales targets.
- Enhanced revenue through nurturing existing customer relationships
Senior Client Sales
Allstate
01.2017 - 05.2018
- Detail a range of insurance products to current and future clients.
- Provided tailored guidance on selecting appropriate insurance plans.
- Advise on enhancements to clients' current insurance plans.
- Developed customized coverage plans catering to individual client demands.
Education
Bachelor - Administration
University of Phoenix
03.2025
Skills
- Customer Relationship Management
- Account management
- Hospitality Management
- Microsoft Office
- Customer service
- Management
- Project Management
- Microsoft Excel
- Sales Force Development
- Customer Relationship Management (CRM)
- Time management
- Effective communication
- Strategic planning
- Strategic Problem Analysis
- Business growth management
- Scheduling and coordinating
- Sales management
- Negotiation techniques
Certification
Property and Casualty Certificates of Insurance, 01/01/17
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Success Manager & SR. Account Manager
AMN Healthcare
02.2024 - Current
Senior Sales Account & Client Manager
Southwest Funding
03.2023 - 02.2024
Senior Sales Account & Client Manager
Supreme Lending
05.2020 - 05.2023
Senior Client Sales
Consilium Staffing
03.2018 - 05.2020
Senior Client Sales
Allstate
01.2017 - 05.2018
Hospitality/Food & Beverage Manager
Hotels, banquets, bars, clubs, events
01.1998 - 12.2024
Bachelor - Administration
University of Phoenix
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