Nicole Lomax
The Colony,Texas
Summary
Dynamic and results-driven Client Success Manager with over 10+ years of experience in building strong client relationships and driving customer satisfaction. Proven track record in implementing customer onboarding processes, identifying upsell opportunities, and ensuring product adoption. Skilled in cross-functional collaboration, data analysis, and strategic problem-solving, with a passion for enhancing the client experience and delivering measurable outcomes. Adept at using CRM tools to track performance metrics and cultivate long-term partnerships that foster loyalty and growth. Strategic and highly organized Senior Account Manager with 12+ years of experience in managing high-value accounts and driving revenue growth. Expertise in developing customized solutions, negotiating contracts, and leading cross-functional teams to deliver exceptional service. Strong ability to analyze market trends and client needs to create innovative strategies that align with business objectives. Proven history of exceeding sales targets and cultivating lasting client relationships, resulting in increased customer retention and satisfaction. Excellent communication and leadership skills, with a focus on collaboration and continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Client Success Manager & SR. Account Manager
AMN Healthcare
02.2024 - Current
- Building strong relationships and encouraging continued business
- Identify areas of opportunity and highlight best practices
- Helping clients in every aspect of business
- Reducing churn
- Managing customer activity, risks, and growth opportunities
- Identify and prioritize product and service updates
- Working with other teams
- Bring in new business, develop business, and manage the account
- Client satisfaction
- Developing plans, forecasting sales targets, and finding market opportunities through meetings, networking, and other channels
- Sourcing new potential clients through research
- Connect with current and past clients to keep our personal and professional relationships
- Increase the company's market presence in new regions
- Secure partnerships with at least three prominent organizations in the target regions
Senior Sales Account & Client Manager
Southwest Funding
05.2023 - 02.2024
- Source and recruitment of branch managers, loan officers, and affiliated businesses throughout the US
- Demonstrated strategic independence in driving improved results for existing businesses and developing new business accounts
- Established and enhanced relations by understanding clients' operations and gaining commitment
- Oversee negotiation and closure of all necessary legal materials related to the Partner, including alliance agreements, extensions, or solution-related addenda
- Achieved a 25% increase in overall sales revenue
- Developing plans, forecasting sales targets, and finding market opportunities through meetings, networking, and other channels
Senior Sales Account & Client Manager
Supreme Lending
05.2020 - 05.2023
- Responsible for sourcing, developing new business for professionals to join Supreme Lending
- Consistently ranked among the top three producers and achieved notable increases in repeat business, referrals, and references
- Reached a commendable 95% customer renewal rate and contributed to a 20% upswing in the bottom line and profit margin by using a comprehensive understanding of executive buyers' requirements
- Actively seek out temporary staffing opportunities at medical facilities
- Find, nurture, define, and complete business relationships
- Develop and manage sales pipeline and reach key decision-makers
- Communicate actively and adapt communication according to the client
Senior Client Sales
Consilium Staffing
03.2018 - 05.2020
- Responsibilities include developing business to engage in contracts with Consilium Staffing services
- Built lasting relationships with clients and potential clients
- Continue to follow-up to go over client's needs
- Setting and achieving sales targets, checking and reporting on goals, overseeing sales team activities and performance
- Collaborating with the recruitment team to execute lead generation efforts, driving sales team growth through motivation, counseling, and product knowledge education
- Increasing company sales through the identification of new opportunities and the nurturing of existing customer relationships
Senior Client Sales
Allstate
01.2017 - 05.2018
- Explain various insurance policies and products to potential and existing clients
- Guide clients in selecting coverage to best meet their needs
- Suggest modifications and updates to clients' existing insurance policies
- Build customized insurance policies and packages to meet client's needs
Hospitality/Food & Beverage Manager
01.1998 - 01.2018
- Managed daily operations of the hospitality department, overseeing front desk, banquet sales, bar, and guest services
- Ensured exceptional guest service, promptly addressing needs and resolving issues
- Recruited, trained, and supervised staff to maintain a motivated team
- Enforced quality standards and compliance with policies
- Cultivated positive relationships with guests and stakeholders
- Directed bar operations, including inventory, compliance, and menu updates
- Controlled costs and enhanced profitability through strategic pricing and inventory management
- Collaborated with marketing for event promotion and revenue growth
Education
Bachelor - Administration
University of Phoenix
03.2025
Skills
- Customer Success
- Account management
- Hospitality Management
- Microsoft Office
- Customer Service
- Management
- Project Management
- Microsoft Excel
- Sales Force Development
- Customer Relationship Management (CRM)
Certification
Property and Casualty Certificates of Insurance, 01/01/17
Timeline
Client Success Manager & SR. Account Manager
AMN Healthcare
02.2024 - Current
Senior Sales Account & Client Manager
Southwest Funding
05.2023 - 02.2024
Senior Sales Account & Client Manager
Supreme Lending
05.2020 - 05.2023
Senior Client Sales
Consilium Staffing
03.2018 - 05.2020
Senior Client Sales
Allstate
01.2017 - 05.2018
Hospitality/Food & Beverage Manager
01.1998 - 01.2018
Bachelor - Administration
University of Phoenix
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