Nicole Lombardi
Fairbanks
Summary
Dynamic leader with a proven track record at Fairbanks Rescue Mission, adept in staff management and strategic planning. Excelled in boosting team morale and customer retention through innovative training and effective communication. Skilled in conflict resolution and operational efficiency, I drive organizational goals with a focus on continuous improvement and team collaboration.
Overview
2
2
years of professional experience
Work History
Supervisor
Fairbanks Rescue Mission
08.2020 - 09.2022
- Coordinated cross-functional projects to achieve organizational goals.
- Developed training programs for enhanced employee performance.
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Case Manager
Fairbanks Rescue Mission
08.2020 - 08.2022
- Coordinated referrals for clients to ensure timely access to services.
- Improved service outcomes with effective team collaboration.
- Developed individualized care plans for improved client outcomes.
- Coordinated team efforts to streamline case management processes.
- Engaged with clients to identify barriers to access for necessary services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Increased client satisfaction through diligent follow-up and personalized support.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Advocated for social and community service programs to increase awareness and funding.
- Developed and implemented training programs for staff.
- Developed crisis management plans for at-risk clients.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
High School Diploma -
San Andreas High School
San Bernardino, CA09.2002
Skills
- Training and mentoring
- Decision-making
- Processes and procedures
- Policy enforcement
- Public speaking
- Conflict resolution
- Verbal and written communication
- Safety protocols
- Task delegation
- Problem-solving
- Multitasking Abilities
- Adaptability and flexibility
- Organizational skills
- Active listening
- Adaptability
- Self motivation
- Problem-solving abilities
Timeline
Supervisor
Fairbanks Rescue Mission
08.2020 - 09.2022
Case Manager
Fairbanks Rescue Mission
08.2020 - 08.2022
High School Diploma -
San Andreas High School
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