Nicole Lomont
Hopkins,MN
Summary
Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.
Overview
19
19
years of professional experience
Work History
Senior Business Analyst
Securian Financial
Saint Paul, Minnesota
06.2017 - 02.2026
- Collaborated with cross-functional teams to gather and clarify project requirements, ensuring alignment with business objectives.
- Developed comprehensive documentation for business requirements and user acceptance testing.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Analyzed business processes to identify opportunities for efficiency enhancement.
- Identified opportunities for automation of manual processes through technology solutions.
- Designed use case scenarios to demonstrate how users interact with the system or application.
- Developed understanding of customer workflows, providing targeted recommendations to address complex challenges.
- Collaborated with IT teams on the development of applications based on business requirements.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Managed and led meetings and workshops with multiple departments to define and solidify requirements, facilitating consensus across stakeholders.
Compliance Specialist
Securian Financial
Saint Paul, Minnesota
03.2012 - 06.2017
- Ensured compliance with regulatory requirements and internal policies.
- Conducted risk assessments to identify potential compliance issues.
- Reviewed and updated existing compliance policies and procedures.
- Reviewed and updated compliance documentation and training materials.
- Collaborated with cross-functional teams to implement compliance initiatives.
- Monitored industry regulations to maintain up-to-date knowledge of changes.
- Participated in meetings between senior leadership teams to discuss any potential violations or concerns about regulatory issues.
- Identified key issues regarding workflow processes by assisting professionals with quality reviews.
Customer Service Representative
Securian Financial
Saint Paul, Minnesota
03.2007 - 03.2012
- Resolved customer issues through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted clients with inquiries about insurance products and services.
- Provided detailed information on policy coverage and claims processes.
- Maintained accurate records of customer interactions in the company database.
- Collaborated with team members to enhance customer service strategies and workflows.
- Trained new staff on customer service protocols and best practices at Securian Financial.
Education
Associate of Applied Science - Business Managment
Rasmussen College
Minnetonka, MN05-2001
Skills
- Requirements gathering
- User acceptance testing
- Business process analysis
- Workflow optimization
- Automation solutions
- Risk assessment
- Compliance reporting
- Cross-functional collaboration
- Strategic thinking
- Problem solving
- Data visualization
- Effective communication
Timeline
Senior Business Analyst
Securian Financial
06.2017 - 02.2026
Compliance Specialist
Securian Financial
03.2012 - 06.2017
Customer Service Representative
Securian Financial
03.2007 - 03.2012
Associate of Applied Science - Business Managment
Rasmussen College