Nicole Long
Fort Oglethorpe,GA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
Work History
Center Manager
Chattanooga Imaging
Chattanooga, TN
06.2023 - Current
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Managed day-to-day operations of the center, including staffing, scheduling,inventory control and customer service.
- Monitoring of quality control checks for state required compliance.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Reviewed and submitted accurate bi-weekly payroll.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
Office Manager
Chattanooga Peds
Chattanooga, TN
09.2011 - 06.2023
- Supervised staff members, organized schedules and delegated tasks.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Carried out quality control checks on various laboratory tests for state required compliance.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Maintained records of laboratory activities, supplies, and equipment usage.
- Monitored inventory levels and placed orders when needed.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
- Processed payroll accurately ensuring all employees were paid on time.
- Conducted regular staff meetings to ensure efficient operations.
- Interviewed prospective employees and provided input to the owners on hiring decisions.
- Assisted with scheduling appointments based on provider availability.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Assisted with budgeting and forecasting activities
Clerical Worker
Chattanooga Imaging
Chattanooga, TN
07.2005 - 09.2011
- Scheduling patient appointments
- Patient registration for radiology appointment.
- Maintaining HIPPA compliance.
- Patient pre registration for upcoming appointments.
- Obtaining prior authorization for radiology exams.
- Coordinated with referring physicians office to obtain additional information needed for prior authorization.
- Processed appeals in a timely manner as per policy guidelines.
Education
High School Diploma -
Lakeview High School
Fort Oglethorpe, GA05-2005
Skills
- Quality Assurance
- Compliance Monitoring
- Professionalism
- Problem-solving abilities
- Management Team Building
- Budgeting and cost control
References
References available upon request.
Timeline
Center Manager
Chattanooga Imaging
06.2023 - Current
Office Manager
Chattanooga Peds
09.2011 - 06.2023
Clerical Worker
Chattanooga Imaging
07.2005 - 09.2011
High School Diploma -
Lakeview High School
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