Overview
Work History
Education
Certification
Projects
Timeline
Generic

NICOLE LONG

Salinas,CA

Overview

13
13
years of professional experience
1
1
Certification

Work History

Practice Administrator, Salinas Valley Health Clinic - Specialty

Cypress Healthcare Partners
01.2024 - Current
  • Manages the day-to-day operations of the SVH Specialty Clinic, which provides a wide range of specialized medical services, including pulmonary, neurology, neurosurgery, dermatology, and infectious disease specialties
  • Overseeing a team of 14 physicians and 25 office staff ensuring their effective performance and adherence to operational standards
  • Implements goals, objectives, policies, procedures, and systems to optimize clinic operations and support the achievement of long-term strategic plans
  • Works closely with physicians and clinical staff to align operational strategies with practice initiatives, fostering a collaborative and supportive environment
  • Monitors key performance indicators (KPIs) and operational metrics to assess performance and identify areas for improvement.

Practice Administrator, Salinas Valley Medical Clinic - Obstetrics & Gynecology

Cypress Healthcare Partners
01.2019 - 01.2024
  • Management of all aspects of Salinas Valley Health Clinic Obstetrics & Gynecology, with a team of 13 providers and 40 employees
  • Develops and oversees short-term and long-term objectives
  • Participated in the selection, training, and supervision of administrative and clinical staff members
  • Responsible for performance evaluations, merit increases, and disciplinary actions
  • Maintains a collaborative approach to promote a cohesive team environment, enhance patient satisfaction, optimize clinical outcomes, and achieve financial efficiency
  • Responsible for performing thorough fiscal analysis and cost-benefit analysis on all processes
  • Developed clinical program policies and procedures to maintain standards for applicable accreditation organizations
  • Collaborating effectively with physicians and allied health professionals to achieve service line goals and to ensure that the needs of the service line are met
  • Presented periodic reports to the Cypress Healthcare Partners and Salinas Valley Health executive teams, including SVH's Chief Medical Officer (CMO), regarding the services and financial activities of the clinic.

Medical Office Manager, Salinas Valley Medical Clinic - Primecare

Cypress Healthcare Partners
01.2016 - 01.2019
  • Responsible for oversight and operation of all business functions including human resources, payroll, accounting/finance, compliance, information technology, and management of 10 providers and 20+ staff members
  • Maintenance of accreditations, licenses, and certifications of the practice, including the Patient Centered Medical Home accreditation through NCQA
  • Ensure clinic compliance with OSHA, HIPAA, IIPP, SDS, P&P, APP, medical waste, quality assurance and equipment logs as well as facility licenses and certifications
  • Supported the population health management activities surrounding quality measures and reimbursement programs such as MIPS, Aspire, CCAH, Medicare First.

Patient-Centered Medical Home Coordinator (PCMH), Salinas Valley Medical Clinic - Primecare

Cypress Healthcare Partners
01.2015 - 01.2016
  • Participating on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to Patient-Centered Medical Home (PCMH) requirements for a clinic with 12 physicians and over 80 staff members
  • Evaluated clinical care, utilization of resources and development of new clinical tools, forms, and procedures.

Administrative Operations Manager

Careen Caputo, OD
01.2011 - 01.2013
  • Managed office operations, workflows, and office staff – including recruitment, performance management and training, & development of the practice
  • Performed all fiscal functions including accounts receivable management, insurance coordination, billing and coding compliance, and financial reporting.

Education

Bachelor of Science - Health Science

California State University Chico
Chico, CA

Certification

  • 2024, Lean Six Sigma Black Belt Certification, The Council for Six Sigma Certification
  • 2017, Certified Physician Practice Manager, American Academy of Professional Coders
  • 2015, Patient-Centered Medical Home Certification, National Committee for Quality Assurance

Projects

2023-01-01, 2024-12-31, Salinas Valley Health Patient Experience Charter - Program Lead, A comprehensive initiative aimed at enhancing patient satisfaction and operational efficiency at Salinas Valley Health Clinics (SVHC). SVHC’s charter committee is dedicated to reviewing interventions and setting goals for continuous improvement across customer service, operations, and employee engagement. 2022-01-01, 2024-12-31, Salinas Valley Medical Clinics - Workflow Specialist Trainer/ Mentor, Led professional development workshops focused on enhancing leadership skills among supervisors and members of the leadership team across clinical specialties at Salinas Valley Medical Clinics.

Timeline

Practice Administrator, Salinas Valley Health Clinic - Specialty

Cypress Healthcare Partners
01.2024 - Current

Practice Administrator, Salinas Valley Medical Clinic - Obstetrics & Gynecology

Cypress Healthcare Partners
01.2019 - 01.2024

Medical Office Manager, Salinas Valley Medical Clinic - Primecare

Cypress Healthcare Partners
01.2016 - 01.2019

Patient-Centered Medical Home Coordinator (PCMH), Salinas Valley Medical Clinic - Primecare

Cypress Healthcare Partners
01.2015 - 01.2016

Administrative Operations Manager

Careen Caputo, OD
01.2011 - 01.2013

Bachelor of Science - Health Science

California State University Chico
  • 2024, Lean Six Sigma Black Belt Certification, The Council for Six Sigma Certification
  • 2017, Certified Physician Practice Manager, American Academy of Professional Coders
  • 2015, Patient-Centered Medical Home Certification, National Committee for Quality Assurance

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