Nicole Loor
San Diego,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista
YIPAO COFFEE
San Diego, CA
01.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Waitress Supervisor
Mama Antonias Restaurant
San Diego, CA
12.2023 - 03.2024
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
Bachelor of Science - Negocios
UEES ONLINE
ECUADOR 02.2025
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
Accomplishments
- Promoted to Cashier a barsita after 2 months.
- Collaborated with CEO to customer service strategy
Languages
English
Professional Working
Timeline
Barista
YIPAO COFFEE
01.2024 - Current
Waitress Supervisor
Mama Antonias Restaurant
12.2023 - 03.2024
Bachelor of Science - Negocios
UEES ONLINE