Nicole Lopez
Staten Island,NY
Summary
Proven to enhance customer satisfaction and efficiency, I leveraged strong communication and organizational skills at The Gap Factory and Amazon Warehouse. Excelled in tailoring services to individual needs and streamlining warehouse operations, significantly reducing product damages. Recognized for adhering to high customer service standards, my approach consistently fosters positive outcomes and workplace productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills.
Overview
6
6
years of professional experience
Work History
The Gap Factory
Cashier Customer Service
08.2020 - 03.2021
- Increased participant satisfaction by tailoring activities to meet individual needs and preferences.
- . Conducted risk assessments prior to each excursion or event as part of proactive safety management.
- . Established clear expectations for participant behavior before embarking on trips or activities, minimizing potential issues during events.
- Developed strong relationships with community partners, resulting in increased collaboration and program success.
Amazon Warehouse
Packers
10.2019 - 12.2019
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
Payless Shoe Store
Cashier Customer Service
01.2015 - 08.2016
- Developed strong relationships with local tour operators, ensuring top-quality excursions for guests.
- Contributed valuable insights during itinerary planning, ensuring a diverse range of excursions that appealed to various guest interests and demographics.
- Analyzed guest feedback to identify areas for improvement and implemented necessary changes to enhance the overall experience.
- Established a positive work culture within the shore excursions department, promoting collaboration and teamwork in pursuit of exceptional guest experiences.
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
- Maintained accurate inventory records, enabling efficient allocation and distribution of resources across all excursions.
- Communicated proactively with guests about excursion details and any relevant updates, fostering trust and satisfaction among customers.
- Helped customers with passport and visa applications.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Education
High School Diploma -
Keystone High School
Reston, VA06.2022
Skills
Adhere to employer standards for customer service and have received excellent performance reviews from Supervisors
Able to greet customers with a friendly smile and upbeat attitude
Answer questions related to products, Payment, and store policies, or escalate the questions to store manager
Timeline
The Gap Factory
Cashier Customer Service
08.2020 - 03.2021
Amazon Warehouse
Packers
10.2019 - 12.2019
Payless Shoe Store
Cashier Customer Service
01.2015 - 08.2016
High School Diploma -
Keystone High School
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