NICOLE LOPEZ
Hatfield,PA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Operations Director
Factory Direct Renovations Group
11.2022 - 09.2024
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Negotiated scopes of work from every job , pricing structures and delivery schedules.
- Manage payroll weekly and made sure sub-contractors were payed on time.
- Analyze the monetary incoming weekly into the company from the jobs and calculated the outgoings.
- Mentored employees and offered constructive feedback for performance improvement.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Worked with clients to guarantee satisfactory product specifications prior to commencing their projects.
- Scheduled client's jobs and coordinated with sub-contractors to organize order of tasks to be performed per job.
- Multi-task between different projects ongoing at the same time and made sure every project manager was addressing issues to maintain client's satisfaction.
- Manage all company's vendor accounts and order all the materials needed for the projects.
- Made sure materials were at their designated locations at the time of the client's project.
- Handled all necessary city permits for every project; Including submitting all the necessary paperwork for every sub-permit and main permit as needed and scheduling inspections with the city while coordinating with the client's availability as well.
- Occasionally continued to do drawings for project when needed for city permit approvals.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Revised all incoming materials to the main office before departing to their designated project location to prevent delays on installations.
- Managed 5 or more different residential projects ongoing simultaneously as well as the different sub-contractors and project managers.
- Assisted and aided project managers and other office members in their roles when several projects were undergoing simultaneously to increase and implement teamwork.
Showroom Assistant
Factory Direct Renovations Group
08.2020 - 11.2022
- Maintained showroom samples and catalog libraries for customer viewing.
- Greeted customers and prospects upon showroom entry.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Scheduled appointments for potential clients daily for in-house consultations while following protocol and fitting the client according to their availability.
- Drew drawings for new projects per client's contracts and obtained their approval.
- Discuss approved drawings with designers and salesman before order was placed.
- Developed strong communication and organizational skills through working on group projects.
- Made sales from showroom walk-ins such as handles, vanities, bathroom accessories, etc.
Interior Designer Assistant
CDB Interior Design
01.2019 - 05.2020
- Created alternate design concepts for the designer to be presented to the client
- Researched fabrics, floor, wall coverings and accessories
- Prepared presentation boards and participated in meetings with clients, I corresponded with contractors, vendors, shipping agents
- Followed up on orders and supervised installations
- Generated purchase orders and invoices in the Studio Design program.
- Completed my college internship while working full time.
Receptionist
El Dorado Furniture
01.2017 - 01.2019
- Served visitors by greeting, welcoming, and directing customers appropriately
- Informed visitors by answering or referring inquiries
- Operated the company's telephone calls and assisted customer service
- Kept reception area clean and complied with rules, regulations and procedures.
- Transferred existing clients to operations and customer service when issues were beyond the reception capabilities
Education
Interior Design Certification - Interior Design
New Skill Academy
Remote01.2020
BFA of Fine Arts - Interior Design
Miami International University of Art And Design
Miami, FL01.2020
Skills
- Adobe Acrobat
- ProKitchen & AutoCad programs
- Quickbooks
- Google Workspace
- Microsoft 365
- Outlook
- Gmail
- Google Calendar
- Vcita (CRM)
- Strong analytical ability
- Product Specifications
- Excellent attention to detail
- Project Management
- Client Communication
- Budget Management
- Cost Estimation
Extra
- Internship/Interior Design Assistant, 2019, Completed an Internship at CDB Interior Design
- Interior Design/ Summer Camp, 2016, Introduction to the Interior Design field at camp. Learned basic design elements and how to put that in interior design.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Director
Factory Direct Renovations Group
11.2022 - 09.2024
Showroom Assistant
Factory Direct Renovations Group
08.2020 - 11.2022
Interior Designer Assistant
CDB Interior Design
01.2019 - 05.2020
Receptionist
El Dorado Furniture
01.2017 - 01.2019
Interior Design Certification - Interior Design
New Skill Academy
BFA of Fine Arts - Interior Design
Miami International University of Art And Design
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