Nicole Lopez
Vacaville,CA
Summary
With a proven track record at San Mateo Center for Cosmetic Dentistry, I excel in delivering exceptional customer service and technical proficiency. My experience spans from supervising a team of 20+ at Michaels to enhancing operational efficiency by implementing process improvements, showcasing my adaptability and problem-solving skills. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
19
19
years of professional experience
Work History
Beautician
One Stop Shop Beauty Bar
Fairfield, CA
08.2020 - Current
- Consulted with clients to understand their beauty needs and preferences, providing personalized service
- Performed various beauty treatments including facials, teeth whitening, lash extensions, body sculpting, hair laser removal and hyaluron lip fillers with precision and care
Dental Assistant/Treatment Coordinator
San Mateo Center for Cosmetic Dentistry
San Mateo, CA
08.2016 - 08.2018
- Provided chairside assistance to dentist during exams and procedures
- Took and processed X-rays, impressions, and dental records
- Educated patients on oral hygiene techniques and post-operative care
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and documented patient medical and dental histories and vital signs.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Kept accurate records of dental treatments provided for each patient's visit.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Explained dental services and payment plans to help patients make informed decisions.
- Took medical and dental history and recorded vital signs of patients.
Dental Assistant
Pacific Sky Dental
Daly City, CA
02.2015 - 08.2016
- Assisted in dental procedures, including cleanings, fillings, and extractions
- Educated patients on proper oral hygiene techniques and post-operative care
- Laid out dental instruments and equipment before procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Updated patient records with new data and treatment information.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Receptionist
Kaiser Permanente
South San Francisco, CA
11.2013 - 11.2014
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Verified visitors' identification cards before allowing access to the building.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Front Office Receptionist
Noe Valley Smiles & Braces
San Francisco, CA
09.2011 - 08.2014
- Greeted and assisted patients with in-person and over-the-phone inquiries
- Managed appointment scheduling and ensured timely patient check-ins and check-outs
- Handled insurance verification and billing inquiries with professionalism and accuracy
- Performed basic bookkeeping tasks and issued invoices as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in the management of the company's social media accounts.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Checked visitor identification before allowing access to restricted areas.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Verified accuracy of billing statements prior to sending them out to customers.
Receptionist
Redwood Debris Box Service
Burlingame, CA
07.2006 - 08.2010
- Maintained a clean and organized front office space and handled administrative tasks efficiently
- Managed multi-line phone system and greeted visitors, providing excellent customer service
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated company events with venues and advised staff of pertinent details.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Supervisor
Michaels
San Mateo, CA
11.2008 - 06.2010
- Led team of 20+ employees, ensuring high productivity and adherence to company policies
- Trained and developed new staff members, providing guidance and support for optimal performance
- Implemented process improvements that streamlined operations, resulting in increased efficiency and cost savings
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Organized client meetings to provide project updates.
- Trained new employees on company policies, job duties, and performance expectations.
- Created new strategies for improving customer service standards within the organization.
Education
Associate of Science - Social Media Marketing
Solano Community College
Fairfield, CA07-2025
HIGH SCHOOL DIPLOMA -
Capuchino High School
San Bruno, CA05.2008
Skills
- Customer Service
- Communication
- Problem-Solving
- Multi-Tasking
- Technical proficiency
- Empathy
- Team Collaboration
- Adaptability
- Data Entry Accuracy
Languages
French, Advanced
Timeline
Beautician
One Stop Shop Beauty Bar
08.2020 - Current
Dental Assistant/Treatment Coordinator
San Mateo Center for Cosmetic Dentistry
08.2016 - 08.2018
Dental Assistant
Pacific Sky Dental
02.2015 - 08.2016
Receptionist
Kaiser Permanente
11.2013 - 11.2014
Front Office Receptionist
Noe Valley Smiles & Braces
09.2011 - 08.2014
Supervisor
Michaels
11.2008 - 06.2010
Receptionist
Redwood Debris Box Service
07.2006 - 08.2010
Associate of Science - Social Media Marketing
Solano Community College
HIGH SCHOOL DIPLOMA -
Capuchino High School
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