Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

NICOLE LOPEZ RIVERA

Reston,VIRGINIA

Summary

Great at planning and running entertaining programs as Activities Coordinator, gaining experience organizing, developing and managing time, staff and resources.

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Sheraton Reston Hotel
09.2023 - Current
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a great experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.

Activities Coordinator

Hunters Woods At Trails Edge
09.2021 - 08.2023
  • Contributed to resident care planning by participating in assessment and developing service plan goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed scheduled events for HWTE to maximize activities and attendance.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Managed budgetary constraints effectively by identifying cost-efficient activities and materials.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Counselor

Camp Kinder Ring
05.2021 - 08.2021
  • Offered guidance and advice to help cultivate self-esteem and community involvement
  • Communicated closely with other counselors to devise programs and activities
  • Supported children by actively listening and offering encouragement
  • Supervised groups of children in log cabins for sleepaway camp
  • Resolved conflicts that arose between campers.

Skills

  • Administrative Skills
  • Customer Service
  • Hospitality services
  • Guest Services
  • Problem-solving skills
  • Group Supervision
  • Scheduling Events and Programs
  • Teamwork and Collaboration
  • Microsoft Office

Certification

  • Personal Care Aid Certification
  • First Aid Certification
  • CPR Training

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Sheraton Reston Hotel
09.2023 - Current

Activities Coordinator

Hunters Woods At Trails Edge
09.2021 - 08.2023

Counselor

Camp Kinder Ring
05.2021 - 08.2021

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NICOLE LOPEZ RIVERA