Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Nicole Lorenzo

Ames

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Guest Service Leader

KwikStar
07.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Reduced food waste through effective inventory management and menu planning.

Guest Service Coworker

KwikStar
05.2022 - 07.2023
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained new employees on proper protocols and customer service standards.

Host/Waitress

Buffalo Wild Wings
01.2022 - 04.2022
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Accommodated special seating requests for guests to enhance satisfaction.

Front Window Cashier

McDonald's
06.2021 - 11.2021
  • Managed cash transactions accurately for smooth payment processing and minimal discrepancies.
  • Enhanced customer satisfaction by providing efficient and friendly service at the front window.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Reduced wait times for customers with prompt order preparation and delivery.

Education

Bachelor of Science - Linguistics

Iowa State University
Ames, IA
12.2024

High School Diploma -

Clarion Goldfield Dows School
Clarion, IA
05.2021

Skills

  • Problem-solving abilities
  • Process improvement
  • Multitasking capabilities
  • Time management
  • Conflict resolution
  • Positive attitude
  • Empathy and understanding
  • Computer Skills
  • Fluent Bilingualism
  • Medical Terminology
  • Public Speaking

Languages

Spanish
Native or Bilingual
Italian
Limited Working
English
Native or Bilingual
Russian
Elementary

Accomplishments

    - National Miss Iowa Teen State Finalist 2021

    - National Miss Iowa Preteen State Finalist 2020,2019


Timeline

Guest Service Leader

KwikStar
07.2023 - Current

Guest Service Coworker

KwikStar
05.2022 - 07.2023

Host/Waitress

Buffalo Wild Wings
01.2022 - 04.2022

Front Window Cashier

McDonald's
06.2021 - 11.2021

Bachelor of Science - Linguistics

Iowa State University

High School Diploma -

Clarion Goldfield Dows School

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Nicole Lorenzo