Overview
Work History
Summary
Timeline
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Nicole Lossmann

Nicole Lossmann

Scottsdale,AZ

Overview

33
33
years of professional experience

Work History

Lead Construction Sales / Outside Site Rep.

United SW Components
Tempe, AZ
09.2022 - Current
  • Responsible for all new sales and bringing on new GC's, track home builders, custom home builders, and commercial builders as consistent buying partners for all trusses and framing needs.
  • Conduct site visits to track the progress of homes being built to ensure timely delivery of trusses and framing.
  • Handle customer issues related to pricing, fabrication, and delivery of products.
  • Demonstrated ability to effectively communicate with customers, contractors and other stakeholders.
  • Ensured that all necessary materials were available on the job site prior to commencement of work.
  • Developed strong problem-solving skills through researching and resolving customer complaints.
  • Collaborated with colleagues across departments to streamline processes.

Outside Sales / Management & Customer Service Lead Sales for AZ/ Corporate Accounts / New Accounts

Robertson Recreational Surfacing
Tempe, AZ
01.2021 - 12.2021
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change.
  • Created and maintained detailed database to develop promotional sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Outside Custom Home/ Construction/ Commercial Sales

QDI Surfaces
Phoenix, AZ
03.2019 - 03.2020
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Search Specialist | Outside Pro Services Manager

Floor & Décor
Tempe, AZ
05.2015 - 08.2018
  • Gathered feedback from customers regarding their satisfaction with services provided.
  • Developed and implemented strategies to promote site efficiency and productivity.
  • Created or maintained database of customer accounts.
  • Maintain relationships with corporate accounts and seek new ones.
  • Create quotes, update sales cycle status, and manage contacts in Smart sheet/Hub Spot.
  • Travel to meet clients, conduct measurements, and manage trade show presence.
  • Monitor market trends, pricing fluctuations, and work with engineers, GC's, and builders to maintain competitiveness.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Worked with coworkers to complete tasks.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Provided efficient and courteous service to customers at all times.
  • Met deadlines while maintaining high-quality deliverables.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Experienced with social media and communications platforms.
  • Develop new business and maintain existing client relationships.
  • Maintain daily records of activities and client interactions.
  • Ensure timely delivery of orders and manage customer communications.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Worked with coworkers to complete tasks.
  • Responded quickly to meet customer needs and resolve problems.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Provided efficient and courteous service to customers at all times.
  • Met deadlines while maintaining high-quality deliverables.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Experienced with social media and communications platforms.
  • Developed departmental objectives, budgets, policies, procedures, and strategies.
  • Manage pro accounts and optimize sales leads through cold calling and networking.
  • Exceed annual account growth quota and lead new store openings.
  • Generate and manage new sale leads and partnerships.
  • Leveraged strong communication skills to build relationships with clients.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Assisted in troubleshooting and resolving safety, service and operational issues.
  • Managed workflow processes, ensuring deadlines were met within budget constraints.
  • Created or maintained database of customer accounts.

Millworks Specialists / Contractors Desk Specialist

Lowe's Home Improvement
Scottsdale, AZ
04.2014 - 02.2015
  • Followed all company policies and procedures to deliver quality work.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Independent Contractor Services Writer/ Superintendent & Owners Assistant

Blakewood Builders
Scottsdale, AZ
01.2000 - 02.2014
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Medical Air Transport Flight Coordinator/ Scheduling Manager/Maintenance Coordinator

B & C Flight Management
Scottsdale, AZ
04.2003 - 09.2005
  • Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
  • Prepared reports to summarize operational results and financial performance.
  • Investigated products or markets to determine areas for opportunity.
  • Monitored tapes or digital recordings to identify source of losses.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Distributed and created brochures, pamphlets and signage to promote product or service.
  • Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
  • Generate sales leads and maintain contractor accounts.
  • Manage special orders, custom items, and inventory.
  • Train new hires on systems and inventory management.
  • Handle territories including Idaho, California, Washington, and more for sales and service calls.
  • Implemented strategies to improve performance, accuracy, and quality.
  • Leveraged strong communication skills to build relationships with clients.
  • Coordinated with cross-functional teams on projects and initiatives.
  • Developed specialized skills in customer service and client relations.
  • Assisted in troubleshooting and resolving safety, service and operational issues.
  • Created or maintained database of customer accounts.
  • Investigated products or markets to determine areas for opportunity.
  • Analyzed corporate intelligence data to identify trends and patterns.
  • Canceled orders based on customer requests, inventory or delivery problems.
  • Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
  • Promoted products in online communities through weblog or discussion-forum postings.
  • Oversee activities of multiple sites and manage project managers.
  • Conduct pre-sales presentations and contractual reviews.
  • Acquire new companies and manage client relations.
  • Developed comprehensive plans to ensure successful project completion, utilizing problem solving and critical thinking abilities.
  • Provided technical support to clients via phone and email, displaying excellent communication skills.
  • Coordinated and managed multiple client projects simultaneously, demonstrating strong organizational skills.
  • Collaborated with colleagues to develop innovative solutions for customer challenges, exhibiting team-oriented approach.
  • Prioritized workflow and managed schedules to deliver completed projects under deadline.
  • Developed and maintained relationships with clients to ensure satisfaction with the final product.
  • Cultivated and maintained effective working relationships with clients.
  • Adapted quickly to new environments and challenges.
  • Negotiated contracts with vendors for materials or services needed for projects, highlighting negotiation acumen.
  • Created or maintained database of customer accounts.
  • Distributed and created brochures, pamphlets and signage to promote product or service.
  • Arrange flight logistics for customers and schedule crews.

Behavioral Health Specialist

Bright Behavioral Specialist
Phoenix, AZ
05.1992 - 05.1999
  • Manage flight arrangements, customs requirements, and flight paths.
  • Manage group homes and supervise medication dispensing.
  • Train care workers on behavioral modification and restraint techniques.
  • Serve as court liaison for parental rights and guardianship issues.

Summary

Forward-thinking and results oriented achiever, with proven ability to exceed targets and drive success, in a fast paced environment. Sales Specialist and Manager, bringing 33 years of expertise in residential and commercial construction sales for (construction and finishes) areas. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office and CRM. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Timeline

Lead Construction Sales / Outside Site Rep.

United SW Components
09.2022 - Current

Outside Sales / Management & Customer Service Lead Sales for AZ/ Corporate Accounts / New Accounts

Robertson Recreational Surfacing
01.2021 - 12.2021

Outside Custom Home/ Construction/ Commercial Sales

QDI Surfaces
03.2019 - 03.2020

Search Specialist | Outside Pro Services Manager

Floor & Décor
05.2015 - 08.2018

Millworks Specialists / Contractors Desk Specialist

Lowe's Home Improvement
04.2014 - 02.2015

Medical Air Transport Flight Coordinator/ Scheduling Manager/Maintenance Coordinator

B & C Flight Management
04.2003 - 09.2005

Independent Contractor Services Writer/ Superintendent & Owners Assistant

Blakewood Builders
01.2000 - 02.2014

Behavioral Health Specialist

Bright Behavioral Specialist
05.1992 - 05.1999

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Nicole Lossmann