Nicole Lotan
Tulalip
Summary
Helpful Court Clerk with 2 years experience performing clerical duties for Tulalip Tribal court. Adept at preparing dockets and issuing orders of the court. Strong knowledge of court documents and legal terms. Prepared to apply enthusiasm and expertise to new position .Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Court Specialist 1 & 2
Tulalip Tribes Of Washington
09.2022 - Current
- Enhanced court efficiency by streamlining case management processes and reducing backlog.
- Created docket schedules for clerks.
- Filled in as "Acting Manager".
- Managing tils when Coordinator is away.
- Collaborated with judges and attorneys to ensure timely resolution of legal matters.
- Improved communication between court departments by implementing an electronic filing system.
- Coordinated with law enforcement agencies for timely service of process and efficient scheduling of hearings.( I.E Protection Orders.)
- Trained new hires on court procedures, policies, and best practices to maintain a high standard of service.
- Facilitated effective courtroom proceedings by maintaining organization, decorum, and adherence to established protocols.
- Served as a liaison between judges, attorneys, parties, and witnesses during trials for smooth proceedings.
- Increased case resolution rate through diligent monitoring of case status updates and proactively addressing potential roadblocks.
- Maintained accurate records of all court documents by implementing an efficient filing system that allowed for easy access when needed.
- Reviewed incoming legal filings for compliance with rules and regulations before submission to judges for review.
- Assisted the public in navigating the court system by providing information on processes, forms, resources, or other relevant topics related to their needs.
- Provided exceptional customer service while responding promptly to inquiries from attorneys, litigants, and other court users.
- Supported the implementation of new technology tools to modernize the court system and improve overall operations.
- Processed workflows related to specific areas of court processes.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Collected court fees and fines and recorded amounts collected in Odyssey.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification. ( BAR Exam & Specialist 1 test.)
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Issued various permits and licenses such as marriage and mortgage recording and collected appropriate fees.
- Managed complex litigation files, ensuring proper documentation and adherence to deadlines.
Lead Barista
Priest Point Espresso
09.2015 - 09.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed promotional strategies to increase foot traffic during off-peak hours, contributing to higher overall revenue.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Monitored customer feedback to improve barista performance and customer service.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Multi-Channel Sales Associate
Best Buy
03.2011 - 06.2015
- Collaborated with team members to achieve monthly sales targets and boost overall performance.
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and
care of merchandise to customers. - Recommend, select, and help locate or obtain
merchandise based on customer needs and desires. - Compute sales prices, total purchases and receive and
process cash or credit payment. - Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions,
policies regarding payment and exchanges, and security
practices. - Sell or arrange for delivery, insurance, financing, or service
contracts for merchandise. - Open and close cash registers, performing tasks such as
counting money, separating charge slips, coupons, and
vouchers, balancing cash drawers, and making deposits.
Office Manager
Premiere Landscaping
02.2010 - 02.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree - Biology
Everett Community College
Everett, WAHigh School Diploma -
Marysville Pilchuck High School
Marysville, WA06.2010
Skills
- Courtroom Etiquette
- Legal Research
- Document Preparation
- Legal Terminology
- Strong Organization
- Data Entry
- Schedule Management
- Payment Collection
- Records Management
- Proficient in Odyssey
- Court Procedures
- Docket management
Certification
- Advanced Tribal Court Certification II - September, 21-25th, 2023.
- Tribal Court Certification-September 21-25th, 2023
- Notary Republic of Washington State.
- Certificate of Training - Supervisors Reasonable Cause. 2023.
Timeline
Court Specialist 1 & 2
Tulalip Tribes Of Washington
09.2022 - Current
Lead Barista
Priest Point Espresso
09.2015 - 09.2022
Multi-Channel Sales Associate
Best Buy
03.2011 - 06.2015
Office Manager
Premiere Landscaping
02.2010 - 02.2011
No Degree - Biology
Everett Community College
High School Diploma -
Marysville Pilchuck High School
- Advanced Tribal Court Certification II - September, 21-25th, 2023.
- Tribal Court Certification-September 21-25th, 2023
- Notary Republic of Washington State.
- Certificate of Training - Supervisors Reasonable Cause. 2023.
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