Nicole Lowe, RN

• Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
• Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
• Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
• Managed and monitored program activities and evaluated quality for improvement recommendations.
• Served as corporate resource for compliance and audits to facilitate legal process and appeals.
• Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
• Structured standardized case management processes to comply with regulatory agency statutes and standards.
• Increased successful case resolutions through thorough investigation and diligent follow-up on action items.
• Reduced client wait times by proactively addressing potential bottlenecks in the case management process.
• Cultivated a positive work environment by promoting open communication and teamwork among staff members.
• Developed strong working relationships with cross-functional teams to facilitate seamless case coordination.
• Ensured compliance with legal, ethical, and company standards in all case management activities.
• Improved case management efficiency by streamlining processes and implementing best practices.
• Enhanced client satisfaction by providing comprehensive support and diligently addressing concerns.
• Mitigated risks by proactively identifying potential issues, implementing preventive measures, and addressing challenges in a timely manner.
• Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
• Implemented data-driven decision-making strategies to optimize outcomes for clients and the organization.
• Optimized resource allocation for better case handling and increased productivity within the team.
• Managed complex cases with precision, balancing multiple priorities while maintaining attention to detail.
• Collaborated with interdisciplinary teams to develop customized care plans tailored to client needs.
• Mentored junior case managers, fostering professional growth and enhancing the overall effectiveness of the team.
• Facilitated ongoing professional development opportunities for staff members, ensuring they remain current on trends and best practices within the field of case management.
• Identified opportunities for continuous improvement within the department by conducting regular audits of policies, procedures, and workflows.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Assessed community needs and identified resources for social and community service programs.
• Developed and implemented training programs for staff.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Managed patients recovering from medical or surgical procedures.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Recorded details regarding therapies to keep patient charts updated.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

Same Register Nurse Duites as Above