Nicole Lowery
Trenton,TN
Summary
Accomplished Supervisor with a proven track record at Aston Holdings LLC, excelling in employee development and quality control. Skilled in human resources management and industrial hygiene, I significantly enhanced operational efficiency and team productivity. Expert in fostering a harmonious work environment and driving customer service excellence.
Overview
14
14
years of professional experience
Work History
Supervisor
Aston Holdings LLC
Savannah, TN
04.2014 - 11.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 20 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Assistant Manager
Cox Oil Company/ Maverick
Trenton, TN
07.2010 - 04.2014
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Crockett County High School
Alamo, TN05-2002
Skills
- Schedule development
- Employee development
- Staff education
- Quality control
- Human resources management
- Industrial hygiene
Timeline
Supervisor
Aston Holdings LLC
04.2014 - 11.2024
Assistant Manager
Cox Oil Company/ Maverick
07.2010 - 04.2014
High School Diploma -
Crockett County High School
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