Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lucier

Pueblo,CO

Summary

Achieved consistent sales targets at The 404 Dispensary by leveraging exceptional customer service/sales skills and POS knowledge. Demonstrated dependability and strong communication, enhancing team productivity and customer satisfaction. Excelled in detail-oriented tasks, increasing efficiency and profit. Proven track record in fostering customer loyalty and exceeding sales goals.

Overview

24
24
years of professional experience

Work History

Sales Associate/Bud-Tender

The 404 Dispensary
08.2017 - Current


  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.

Shift Supervisor/Bud-Tender/Sales Associate

Maggie's Farm
03.2015 - 01.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Completed cash transactions accurately using POS software.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Charge Nurse

Cedar Springs Hospital
06.2013 - 05.2014


  • Coordinated nursing care on unit through staff assignments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Educated family members and caregivers on patient care instructions.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Evaluated patient histories, complaints, and current symptoms.
  • Built a good rapport with patients and provided the best care.

RN Staff Nurse

CMHIP
12.2001 - 05.2013
  • Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
  • Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
  • Provided compassionate and empathetic support to patients and their families during difficult situations.
  • Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
  • Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
  • Reduced medication errors through meticulous administration and documentation of medications.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Conducted nightly chart audits.

Inbound Telemarketer/Sales

Convergy's Corp.
10.2000 - 10.2001
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Opened new accounts and documented personal, demographic, and payment information in system.

Education

ADN - Nursing

Pueblo Community College
Pueblo, CO

Skills

Customer Service/Sales with POS knowledge

Detail oriented

Proficient and accurate

Dependable and Responsible

Great with communication and easy to work with

Timeline

Sales Associate/Bud-Tender

The 404 Dispensary
08.2017 - Current

Shift Supervisor/Bud-Tender/Sales Associate

Maggie's Farm
03.2015 - 01.2017

Charge Nurse

Cedar Springs Hospital
06.2013 - 05.2014

RN Staff Nurse

CMHIP
12.2001 - 05.2013

Inbound Telemarketer/Sales

Convergy's Corp.
10.2000 - 10.2001

ADN - Nursing

Pueblo Community College

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Nicole Lucier