Nicole Luckey

• Lead cross-functional IT service delivery for Epic clinical applications, aligning technology with clinical goals to enhance patient care.
• Manage budgeting, resource allocation, and cost control for IT operations, optimizing service outcomes.
• Supervise IT teams, including hiring, performance management, and professional development.
• Ensure regulatory compliance and governance, supporting secure and efficient technology use.
• Drive successful project delivery, focusing on quality, timeliness, and stakeholder satisfaction.
• Cultivate strong vendor relationships and act as a liaison between IT and clinical departments.

• Directed the daily operations of the Training and Development department, overseeing staff recruitment, onboarding, and continuous professional growth.
• Developed strategic training plans to align department goals with organizational objectives.
• Managed department budgets, ensuring cost-effective training delivery.
• Fostered a culture of continuous learning and collaboration across teams.

· Coordinated and led clinical orientation programs for new hires, ensuring seamless integration into the organization.

· Managed the comprehensive onboarding process for nursing colleagues, enhancing clinical readiness and retention.

· Provided personalized coaching and educational support to clinical staff, promoting continuous professional development.

· Developed and led the Nurse Residency Program, supporting the transition of new graduates into practice.

· Supervised and mentored Clinical Educators, fostering a supportive environment for professional growth.

· Collaborated closely with the department Director to address leadership needs and drive educational excellence.

• Delivered compassionate, high-quality care to laboring mothers and newborns.
• Educated patients on postpartum, breastfeeding, and newborn care.
• Supported high-risk pregnancies and surgical recovery.

• Provided comprehensive nursing care, ensuring patient safety and satisfaction.
• Coordinated unit operations as a charge nurse and mentored new staff.

• Managed high-volume dining service, trained team members, and ensured exceptional customer experiences.