Nicole L. Underwood

• Supervised daily operations to ensure efficient workflow and adherence to company standards.
• Trained new staff on product knowledge and customer service protocols, enhancing team
• Conducted regular performance evaluations, providing constructive feedback to foster employee development.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Utilized creative problem-solving skills address barriers faced by clients, working collaboratively formulate solutions that promote success in meeting individual objectives.
• Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
• Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
• Assisted clients in reaching their personal goals by providing ongoing support and encouragement.

Served as an advocate for clients'' rights and needs within various settings including schools, workplaces, and other agencies involved in their care plan. Assisting MRD with daily needs and with work .

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Provided on-the-job training to newly hired workers and team members.
• Increased overall product quality through meticulous attention to detail during operation processes.
• Improved product quality with meticulous attention to detail during inspection and sorting processes.
• Made sure that products were produced on time and are of good quality.

• Operated machinery to perform utility functions efficiently and safely.
• Conducted routine inspections to identify equipment malfunctions and ensure operational readiness.
• Monitored utility systems for optimal performance and reported anomalies promptly.
• Collaborated with team members to execute daily maintenance tasks and improve workflow efficiency.
• Assisted in training new operators on safety protocols and operational procedures.
• Promoted teamwork among staff members, fostering a positive work environment conducive to high productivity levels.
• Trained new employees on proper operating procedures, ensuring a consistent level of quality across all shifts.