Nicole Lupica
Summary
Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lash Technician
To Work For Myself
01.2024 - Current
- Participated in ongoing professional development opportunities such as workshops or conferences to maintain expertise within the industry .
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Taught clients how best to care for lash extensions and prevent problems.
Retail Worker
Smik
01.2022 - 12.2023
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Developed strong rapport with customers and created positive impression of business.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Pacific Hills Christian School
Dural Skills
- Proper Adhesive Usage
- Advanced Lash Styling
- Business Management
- Lash Retention Strategies
- Russian Volume Technique
- Merchandise Receiving and Handling
- Repair Cost Estimation
- Loss prevention awareness
- Inventory Management
- Brand representation
- Organization
- Excellent Communication
- Product and Service Sales
- Item Ticketing and Pricing
Certification
- Certified Lash Technician, Lash Nation Australia - 3 Day Master Cource
Timeline
Lash Technician
To Work For Myself
01.2024 - Current
Retail Worker
Smik
01.2022 - 12.2023
Pacific Hills Christian School
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