Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Nicole Luque

Naples

Summary

I am a dual citizen from the United Kingdom living in Naples Florida. I have a strong interest and passion in working with young people, photography, animals and film. I am currently learning Spanish. I am motivated, adaptable and responsible seeking a position that will utilize my organizational and communication skills developed through study and employment. I am patient and capable of working under pressure. I am reliable, trustworthy, hard-working and eager to learn. I am confident, flexible and have the ability to encourage and motivate others.

Overview

9
9
years of professional experience

Work History

Education Manager

Fostering Success
Naples
08.2024 - Current
  • Project Management with students aged 0 – 23 years old
  • Payroll Management
  • Daily student tracking and run and schedule monthly assessment sessions
  • Mentor Management and tutor engagement
  • Recruitment, Hiring, Orientation and Management of Academic Mentors
  • Event Support and Participation
  • Screening, reviewing and processing need requests
  • Mediation and Solution Focused Management
  • Networking and Promotion of organization at Schools and Daycares

Counselor

Boys and Girls Club
Naples
09.2020 - 08.2022
  • Planning, implementing and delivering exciting and engaging programs and activities for youth aged 16 – 18 years
  • Caring about youth and ensure the incorporation of character development, age appropriate and gender specific programs and activities
  • Have empathy and respect for all people, ensuring that culturally diverse and responsive programs are being implemented
  • Know that children need both choices and structure
  • Providing guidance and discipline to ensure a safe and positive environment

Client Services Representative

Humane Society
Naples
06.2018 - 09.2020
  • Answer phones, scheduling appointments
  • Welcome and check in/check out clients and patients
  • Taking Initiative and being flexible
  • Skillfully prioritize multiple tasks, keeping a positive attitude
  • Collect and process payments
  • Provide clients with accurate information in a friendly, caring, compassionate and professional manner

Project Worker

Sanctuary Supported Living UK
09.2016 - 06.2018
  • Reception and Customer service skills
  • Planning social activities and excursions for residents
  • Being responsible for health and safety in resident homes
  • Interviewing prospective residents and giving tours of facility
  • Managing financial and confidential material

Education

GPA - Advertising, Media, Communications (Photography, marketing and event management)

Southampton Solent University
UK
01.2010

National Vocational Qualification - Career Counselling and Personal Advising

Braintree College
UK
01.2008

A Levels - English Literature, Communication Studies, Sociology, Business Studies

Braintree College
UK
01.2004

GCSES - 9 A-C Grades including English, Math and Science

Alec Hunter High School
Braintree. UK
01.2001

Skills

  • Youth Mentoring
  • Youth Behavior Management
  • Apricot Database
  • Paychex Database
  • Program/Tutor Management
  • Customer and Client Relations
  • Active listening
  • Verbal communication
  • Written communication
  • Database Administration
  • Training
  • Relationship Building
  • Networking
  • One to One Counseling

References

  • Michelle Groenings, Director of Programs, Fostering Success, 2392214620
  • Danielle Viens Payne, Director of Development, Major Gifts, Champions for Learning, 2393319661
  • Maria Bustamante, Director of Philanthropy, Guadulupe Center, 2392816894
  • Mellisa King, Executive Assistant, Humane Society, 6093355715

Volunteer Experience

Naples Junior Women’s Club, 07/01/24, Present, The Naples Woman’s Club is a 501(c)(3) non-profit organization dedicated to making our community a better place for all by providing service, philanthropy, and opportunities for education. We have nearly 350 members and meet monthly from October through April. NWC hosts a number of educational and charitable events, promoting friendship among women in addition to our philanthropic and volunteer programs.

Timeline

Education Manager

Fostering Success
08.2024 - Current

Counselor

Boys and Girls Club
09.2020 - 08.2022

Client Services Representative

Humane Society
06.2018 - 09.2020

Project Worker

Sanctuary Supported Living UK
09.2016 - 06.2018

GPA - Advertising, Media, Communications (Photography, marketing and event management)

Southampton Solent University

National Vocational Qualification - Career Counselling and Personal Advising

Braintree College

A Levels - English Literature, Communication Studies, Sociology, Business Studies

Braintree College

GCSES - 9 A-C Grades including English, Math and Science

Alec Hunter High School
Nicole Luque