Nicole Lusk
San Antonio,TX
Summary
I am a dynamic and self-motivated hospitality manager with extensive experience in team development, guest satisfaction, and the seamless execution of hotel operations. Known for promoting a culture of continuous learning by training new hires and managers, budgeting, forecasting, and enhancing hotel performance while maintaining high guest satisfaction. Throughout my career I have worked with acclaimed brands such as IHG, Best Western, Marriott, Hilton, and La Quinta consistently driving operational excellence and delivering exceptional guest experiences.
Overview
12
12
years of professional experience
Work History
Property Support Manager
Tharaldson Hospitality
04.2023 - Current
- Demonstrated strong leadership and decision-making skills by managing daily operations, coordinating with all departments, and upholding guest satisfaction during managerial transitions.
- Promoted a strong culture of continuous learning by training and onboarding new hires and new managers.
- Developed and implemented inventory processes that optimized resource use and contributed to significant cost savings.
General Manager
HMC
04.2018 - 03.2023
- Manage day-to-day operations of lodging facility, scheduling staff and overseeing budgets. Managed team of 20+ employees. Hired and trained new employees, demonstrating best methods for guest satisfaction and guest resolution.
- Participated in financial activities such as setting room rates, establishing budgets, monitoring payroll hours and monitored distribution of funds to departments. Staying within budgetary guidelines set forth by company's financial expectations.
- Increased customer service ratings by training with all employees on how to handle guest relations while ensuring hotel maintained a clean, warm appearance. Solicited and reviewed guest feedback and promptly resolved complaints.
Front Office Manager
La Quinta
04.2013 - 04.2018
- Set aggressive targets for employees to drive company success and strengthen motivation. Set priorities and problem-solved workflow issues to maintain rapport with guests and managers.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Coached employees through day-to-day work and complex problems.
- Established team priorities, maintained schedules and monitored performance. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Roosevelt High School
San Antonio, TX05.2004
Skills
- Leadership
- Staff Training & Development
- Labor Cost Controls
- Budgeting and Cost Control
- Brand Management & Quality Assurance
- Guest Experiences & Guest Resolution
Timeline
Property Support Manager
Tharaldson Hospitality
04.2023 - Current
General Manager
HMC
04.2018 - 03.2023
Front Office Manager
La Quinta
04.2013 - 04.2018
High School Diploma -
Roosevelt High School
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