Summary
Overview
Work History
Skills
Education
Timeline
Generic

Nicole L Warren

Mandeville

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

13
13
years of professional experience

Work History

Customer Experience Manager

VS&CO
Slidell
10.2023 - Current
  • Ensured consistent delivery of high-quality services through ongoing monitoring of staff adherence to policies and procedures.
  • Increased customer retention by 15%.
  • Fostered culture of continuous improvement within organization by encouraging open communication among team members.

Store Manager

RUE21
Slidell
04.2023 - 10.2023
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
  • Coordinated employee schedules for optimum performance and shift coverage.
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.

Sales Associate

Go
Pearl River
01.2020 - 05.2020
  • Demonstrated selling experience in fast-paced, service-oriented retail setting.
  • Resolved customer concerns using strong communication and conflict management skills.
  • Informed customers of promotions and special offers to increase sales by 35%.

Store Manager

Victoria's Secret
Mandeville
03.2016 - 04.2019
  • Maintained high store standards in merchandising, security and visual presentation.
  • Established welcoming atmosphere by providing excellent customer service at all times.
  • Decreased shrink by 15%.

FOH Manager

The Scotts' Coffee & Tapas Bar
Mandeville
08.2014 - 12.2015
  • Planned and managed menus for weekly offerings and special events.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Implemented Saturday & Sunday brunch increasing revenue by 27%.

FOH Manager

Baie Rouge
New Orleans
04.2012 - 08.2015
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Assisted in implementing brunch on Sunday in turn increasing our weekly profit continuing to stay within budget.

Skills

  • Adaptability and flexibility
  • Product Upselling
  • Attention to Detail
  • Effective communication
  • Multitasking
  • Customer Relationship Management
  • Data Entry
  • Telephone Etiquette

Education

Communications

University of New Orleans
New Orleans, LA

Timeline

Customer Experience Manager

VS&CO
10.2023 - Current

Store Manager

RUE21
04.2023 - 10.2023

Sales Associate

Go
01.2020 - 05.2020

Store Manager

Victoria's Secret
03.2016 - 04.2019

FOH Manager

The Scotts' Coffee & Tapas Bar
08.2014 - 12.2015

FOH Manager

Baie Rouge
04.2012 - 08.2015

Communications

University of New Orleans

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Nicole L Warren