Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicole Lyall

Summary

Team-oriented warehouse professional accustomed to streamlining shipping, prepping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

5
5
years of professional experience

Work History

Process Guide

Amazon
10.2023 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and cost savings.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
  • Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
  • Spearheaded continuous improvement initiatives, resulting in streamlined operations and heightened team morale.
  • Proposed data-driven solutions to address recurring challenges in daily operations, leading to sustainable growth.
  • Optimized production schedules, achieving better resource utilization and reduced lead times.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Sales Associate

My Wine And Spirits
02.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Produce Associate

Adams Fair Acres' Farm
05.2022 - 01.2023
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Demonstrated expertise in using diverse cutting tools such as knives, slicers, peelers, and corers to achieve desired results efficiently.
  • Contributed to waste reduction efforts by carefully managing inventory and properly storing perishable items.
  • Increased customer satisfaction by providing visually appealing and fresh fruit selections.
  • Optimized workflow processes through careful organization of working space, streamlining tasks for increased productivity during peak times.
  • Supported inventory management efforts by accurately documenting fruit usage and waste, aiding in future purchasing decisions.
  • Showcased creativity in designing custom fruit arrangements for clients upon request.

Organic Food and Supplement Associate

Natures Pantry
06.2019 - 05.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Associate of Science - Liberal Arts And Sciences

Dutchess Community College
Poughkeepsie, NY
05.2020

Skills

  • Standard Operating Procedures
  • Coaching and Mentoring
  • Collaborative mindset
  • Innovation and Creativity
  • Workflow Optimization
  • Process Mapping
  • Problem-Solving
  • Self-Motivated and Disciplined
  • Attention to Detail
  • Cleaning and Organizing
  • Warehouse Operations
  • Pallet Jacks
  • Team Leadership

Accomplishments

  • Increased weekly efficiency of pallet throughput from 5-10 pallets per week, to 15-30 pallets per week through personal innovation and implementation of new workflow processes.
  • Supervised team of 10-12 staff members.
  • Achieved higher accuracy and faster processing of pallets by implementing new inspection processes, personally spearheading operations for better quality control and training employees on these new processes.
  • Consistently improves performance of work locations through high attention to detail, innovation, team collaboration, and presenting new ideas to management.

Timeline

Process Guide

Amazon
10.2023 - Current

Sales Associate

My Wine And Spirits
02.2023 - 10.2023

Produce Associate

Adams Fair Acres' Farm
05.2022 - 01.2023

Organic Food and Supplement Associate

Natures Pantry
06.2019 - 05.2022

Associate of Science - Liberal Arts And Sciences

Dutchess Community College

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Nicole Lyall