Nicole MacArthur
Greenville,North Carolina
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
22
22
years of professional experience
Work History
Owner
Crystal Clear Cleaning
11.2023 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Customer Service Representative
WEX Health
11.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Office Manager
Kimbrells Furniture
11.2021 - 10.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Interpreted and communicated work procedures and company policies to staff.
- Managed, scheduled and coordinated office functions and activities for employees.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Supervised business office staff and administrators, driving office operations.
Owner
Crystal Clear Cleaning Experts
05.2007 - 10.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Manager
McDonald's
07.2002 - 07.2006
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma -
Hellgate High School
Missoula, MT07.2002
Skills
- Problem Resolution
- Staff Training
- Employee Development
- Onboarding and Orientation
- Hiring and Training
- Teamwork and Collaboration
- Team Leadership
- Managing Operations and Efficiency
- Accounts Payable and Receivable
- Invoicing and Billing
Timeline
Owner
Crystal Clear Cleaning
11.2023 - Current
Customer Service Representative
WEX Health
11.2022 - 11.2023
Office Manager
Kimbrells Furniture
11.2021 - 10.2022
Owner
Crystal Clear Cleaning Experts
05.2007 - 10.2021
Manager
McDonald's
07.2002 - 07.2006
High School Diploma -
Hellgate High School
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