Nicole Macht
Winona,MN
Summary
Strong communicator with excellent organizational and time management skills. Relates very well to people and strives to form connections with everyone. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Early Childhood Teacher
New Horizon Academy
12.2020 - Current
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Addressed behavioral and learning issues with parents and daycare management.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Assisted and supervised 30 children through entire school day.
- Assessed student progress and provided feedback on educational development.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Established positive relationships with students and families.
Halloween Arts and Crafts Attendant
Valleyfair
08.2022 - 10.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Forming connections with guests while overseeing the crafts with the children.
- Kept all craft areas stocked with materials while keeping it clean, neat, and orderly.
Ride Operator
Valleyfair
04.2021 - 09.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Trained new ride operators on safety procedures and ride operations.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Sandwich Maker
Jimmy John's
05.2020 - 12.2020
- Greeted guests, promoted specials, and took orders.
- Took orders and payments over the phone for delivery orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared and served cold sandwiches from the menu with customer customizations.
- Prepared and presented food in compliance with health and safety guidelines.
- Kept workplace clean and organized in line with restaurant policies.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
Education
Bachelor of Science - Elementary Education And Early Childhood Education
Winona State University
Winona, MN05.2026
High School Diploma -
Shakopee High School
Shakopee, MN06.2023
Skills
- Project Coordination
- Communication (verbal and written)
- Time Management
- Guest Relations
- Attention to Detail
Certification
Child Development Associate Credential (CDA)
Timeline
Halloween Arts and Crafts Attendant
Valleyfair
08.2022 - 10.2022
Ride Operator
Valleyfair
04.2021 - 09.2021
Early Childhood Teacher
New Horizon Academy
12.2020 - Current
Sandwich Maker
Jimmy John's
05.2020 - 12.2020
Bachelor of Science - Elementary Education And Early Childhood Education
Winona State University
High School Diploma -
Shakopee High School
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