Nicole Mack
San Antonio,US
Summary
Detail-oriented and analytical Billing Analyst with 7 years of experience in managing and optimizing billing processes. Proficient in financial analysis, data management, and ensuring accurate invoicing. Skilled in utilizing billing software and tools to enhance operational efficiency and support financial objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Purchasing Assistant
Whole Foods Market
REMOTE
06.2023 - Current
- Process 1,000+ weekly purchase orders with Everclear, ensuring accuracy and resolving discrepancies
- Compile and analyze produce pricing reports to support strategic decision-making
- Maintain clear communication with teams and vendors to enhance customer support
- Streamline order processing, ensuring precision in over 1,000 weekly purchase orders
- Improve produce pricing accuracy, aiding in cost management and strategic planning
Billing Analyst
Accenture Federal Services
San Antonio, TX
07.2024 - 10.2024
- Maintain monthly invoice forecast calendar.
- Coordinate monthly invoicing activities with the Project Manager and update the finance monthly calendar.
- Generate draft invoices in Costpoint, following contract guidelines.
- Drive approval of draft invoices via Salesforce.
- Review and action variance between time entry system and approved billable hours.
- Troubleshoot invoice discrepancies and drive resolution with CFM, PM Lead, and clients.
- Submit invoice in Client Portal or via email.
Customer Service Representative 1
Pearl Interactive Network Inc.
09.2023 - 07.2024
- Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information delivery.
- Process and track customer requests, ensuring timely resolution and follow-up, enhancing customer satisfaction.
- Collaborate with internal departments to address and escalate customer issues, maintaining compliance with policies.
- Assist customers with navigating the Health Net Federal Services website and online tools, improving user experience.
- Document customer interactions and maintain accurate records in the customer service database.
- Streamlined customer service processes, enhancing efficiency and user satisfaction.
- Expedited issue resolution, boosting customer retention, and satisfaction.
Purchasing Agent
Rausch Coleman Homes
San Antonio, US
05.2017 - 04.2023
- Managed accounts payable and homeowner warranties, ensuring timely and accurate processing
- Resolved warranty issues promptly, enhancing customer satisfaction and retention
- Coordinated purchase orders and work orders with field managers and vendors, optimizing workflow
- Implemented tracking systems for warranties and orders, reducing errors and delays
- Collaborated with cross-functional teams to streamline operations, resulting in measurable improvements
- Initiated digital tracking for purchase orders, boosting efficiency
Retail Specialist
APPLE Inc.
San Antonio, US
03.2015 - 10.2018
- Sold merchandise and accessories, trained customers, processed transactions, resolved issues, boosted sales
- Enhanced product knowledge, ensuring accurate customer advisement and training
- Boosted customer satisfaction by adeptly resolving issues and managing transactions
Rehab Tech/Medical Records Custodian
Burdin Chiropractic Neurology & Rehab Group
San Antonio, US
09.2014 - 01.2016
- Administered soft-tissue massage, ultrasound, and electrical stimulation to patients, enhancing recovery rates
- Monitored therapeutic exercises, ensuring adherence to rehabilitation plans and improving patient outcomes
- Processed and managed medical records, maintaining accuracy and confidentiality
- Collaborated with healthcare professionals to optimize patient treatment plans
- Implemented efficient record-keeping systems, reducing administrative errors
- Delivered exceptional customer service both in-person and over the phone, resolving issues promptly
- Efficiently handled transactions, enhancing customer satisfaction and speeding up checkout process
Cashier
UTSA Bookstore
San Antonio, US
08.2012 - 02.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Associate in Applied Science - Accounting Technology and Administrative Assistant
San Antonio College
San Antonio, Texas05.2024
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, Texas12.2014
Associate in Applied Arts - Kinesiology
Blinn College
Brenham, Texas05.2011
Skills
- QuickBooks
- Microsoft Office
- Everclear
- Sage
- Purchasing
- Accounts Payable
- Administrative
- Analytical
- Problem-solving
- Customer service
- Training
- Communication
- Strategic Planning
- Financial analysis
- Spreadsheets
- Deltek Costpoint
- Cognos Enterprise Reporting
- Salesforce
Certification
- Intuit Certified Bookkeeping Professional - Issued 9/19/24
- Intuit QuickBooks Desktop Certified User - Issued 7/22/22
References
References available upon request.
Timeline
Billing Analyst
Accenture Federal Services
07.2024 - 10.2024
Customer Service Representative 1
Pearl Interactive Network Inc.
09.2023 - 07.2024
Purchasing Assistant
Whole Foods Market
06.2023 - Current
Purchasing Agent
Rausch Coleman Homes
05.2017 - 04.2023
Retail Specialist
APPLE Inc.
03.2015 - 10.2018
Rehab Tech/Medical Records Custodian
Burdin Chiropractic Neurology & Rehab Group
09.2014 - 01.2016
Cashier
UTSA Bookstore
08.2012 - 02.2014
Associate in Applied Science - Accounting Technology and Administrative Assistant
San Antonio College
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
Associate in Applied Arts - Kinesiology
Blinn College
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